Angel Vaughn
Elkridge
Summary
Professional with strong background in customer
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Created escalation work orders for case worker review
- Learned E&E and CSMS Systems
Tax Assistant
H&r Block
01.2023 - 04.2025
- Assisted with IRS audits, gathering necessary documentation and successfully resolving issues on behalf of clients.
- Collaborated with team members to complete complex tax returns accurately and efficiently.
- Conducted thorough research on tax laws to ensure clients received the most up-to-date information and strategies.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
No Degree - Nursing
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Wilde Lake High School
06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Schedule management
- Problem resolution
- Call center experience
- Passionate for continuous learning
- Team lead experience
- Advanced typing
- Documentation
- Staff training
Accomplishments
Honor classes
Honor roll
Esthetician License
Timeline
Customer Service Representative
Automated Health Systems Inc.
06.2024 - Current
Tax Assistant
H&r Block
01.2023 - 04.2025
No Degree - Nursing
Anne Arundel Community College
High School Diploma -
Wilde Lake High School
Similar Profiles
Marty L. MostellerMarty L. Mosteller
Technical Support Specialist at Automated Health SystemsTechnical Support Specialist at Automated Health Systems
Shataria FullerShataria Fuller
Customer Service Representative at Automated Health Systems Inc.Customer Service Representative at Automated Health Systems Inc.
DéQuan CampbellDéQuan Campbell
Customer Service Representative at Automated Health Systems Inc.Customer Service Representative at Automated Health Systems Inc.
Kaili FriendKaili Friend
Apprentice at IEC Chesapeake ElectricalApprentice at IEC Chesapeake Electrical
Brandon SpriggsBrandon Spriggs
Janitorial Cleaner at Center for Social ChangeJanitorial Cleaner at Center for Social Change