ANGELA BELTRAND
Administrative Assistant & Front Desk Receptionist
Germantown,MD
Summary
Administrative Assistant & Front Desk Receptionist with 8+ years of experience excelling in customer service and process improvement. Demonstrates strong skills in administrative support, bilingual communication, and problem-solving, effectively enhancing operational efficiency. Passionate about furthering innovative strategies to streamline workflows and elevate client satisfaction in dynamic environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant / Front Desk
Yacub Law Office
Rockville, Utah
08.2023 - 04.2025
- Welcome clients, ensuring a professional first impression and enhancing satisfaction.
- Manage appointments and court dates, optimizing workflows for efficiency.
- Prepare and proofread legal documents with precision, supporting attorneys.
- Implement filing systems, reducing retrieval time and maintaining accurate records.
- Handle inquiries, provide customer service, and assist with billing processes.
- Drive operational excellence through administrative support and legal team coordination.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Dispatcher / Customer Service
Castera Transportation Service, LLC.
07.2022 - 12.2022
- Coordinated driver assignments and route optimization while maintaining safety protocols.
- Reviewed and processed field tickets to ensure accurate driver logs.
- Managed fleet maintenance tracking to ensure vehicle readiness.
Server / Bartender / Host / Counter / Manager
La Casita Pupuseria & Cocina C.A.
11.2019 - 07.2022
- Greeted and seated guests and handled payments accurately.
- Relayed orders and ensured timely food and beverage delivery.
- Mentored staff, built customer relationships, and ensured consistent service quality.
Management Assistant / Cashier
Yogiberry
11.2017 - 11.2019
- Managed cash flow and balanced registers.
- Streamlined inventory processes and mentored team members.
- Implemented customer service initiatives and store improvements.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD 07.2018 - 07.2021
Skills
- Customer Service
- Team Leadership
- Process Improvement
- Strategic Planning
- Inventory Management
- Cash Management
- Dispatching
- Bilingual (Spanish/English)
- Problem Solving
- Team Building
- Document Management
Data entry
Computer skills
Problem-solving
Ethnicity
HISPANIC
Personal Information
Date of Birth: 01/27/03
Certifications Courses
Alcohol Awareness Course, 11/01/21, 12/31/25
Timeline
Administrative Assistant / Front Desk
Yacub Law Office
08.2023 - 04.2025
Dispatcher / Customer Service
Castera Transportation Service, LLC.
07.2022 - 12.2022
Server / Bartender / Host / Counter / Manager
La Casita Pupuseria & Cocina C.A.
11.2019 - 07.2022
High School Diploma -
Gaithersburg High School
07.2018 - 07.2021
Management Assistant / Cashier
Yogiberry
11.2017 - 11.2019
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