Angela Eastridge
Havre De Grace
Summary
Dynamic leader with a strong pharmacy background and exceptional team leadership skills, honed at Walgreens. Excelled in enhancing operational efficiency and customer satisfaction, significantly improving store performance. Expert in recruitment, mentoring, and driving sales through innovative strategies. Proven ability to resolve complex issues, ensuring business and
client needs are met with a positive approach.
Accelerated Leadership Track: Promoted 4 times in 7 years for consistently outperforming expectations and demonstrating a mission-focused, team-oriented mindset. Recognized for thriving in challenging environments, leveraging energy, strategic focus, and a results-driven approach to deliver exceptional outcomes across all roles.
Exemplary Leadership Achievements: Achieved green metrics across all KPIs in 2023, including payroll variance, NPS, and prescription count growth. Fostered strong team alignment with the mission by securing buy-in and leading by example. Cultivated a high-performing, KPI-driven team through strategic management development and demonstrating how individual contributions impact the bigger picture. Created a strong sense of ownership and belonging, resulting in high employee satisfaction and retention.
▪ Process Improvement: Demonstrated ability to consistently meet and exceed key performance metrics through analytical expertise and practical knowledge. Proven track record of identifying opportunities, reworking processes, and implementing improvements that enhance overall company performance and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Store Manager
Walgreens
09.2021 - Current
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Provided ongoing training for staff members to ensure continued professional growth and improved performance.
- Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
- Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
- Worked hands-on in a fast-paced, high-volume pharmacy daily, filling prescriptions, typing, making calls, and speaking with doctors and staff to ensure the utmost care for patients.
- Input and update new and existing patient profiles, resolve insurance issues, as well as billing for immunizations.
Certified Emerging Store Manager
Walgreens
04.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Earned immunization license fall of 2020 in response to the incredible demand for immunizers during the pandemic. Extended this function to long-term care facilities and delivered immunizations on location
- Stepped into all Pharmaceutical roles whenever needed (filling prescriptions, managing orders, managing patients and insurance)
- Served as functional team lead providing support to the front end and Pharmacy staff including mentoring, performance management, development, and coaching
Education
Nursing Education
Harford Community College
Bel Air, MDNone - Nursing Education
Delaware Technical And Community
Newark, DESkills
- Strong pharmacy background
- Performance appraisals
- Store operations
- Health and safety
- Recruitment and hiring
- Budget planning
- Stock control
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
- Verbal and written communication
- Customer service management
- Operational efficiency
- Goals and performance
- Leadership development
- Outstanding communication skills
Certification
CPR Certified
PTCB Certified
Immunization certified
Timeline
Certified Store Manager
Walgreens
09.2021 - Current
Certified Emerging Store Manager
Walgreens
04.2020 - Current
Nursing Education
Harford Community College
None - Nursing Education
Delaware Technical And Community
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