Angela Frazier
Greenbelt
Summary
Program Specialist and Quality Assurance professional with extensive experience overseeing day-to-day operations of federally funded public assistance programs. Demonstrated expertise in program oversight, staff leadership, performance management, quality control, data analysis, and cross-functional collaboration. Expert in translating policy into operational practice, leading high-performing teams, and producing actionable reports and presentations to support leadership decision-making and continuous improvement.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Team Lead Hybrid Program Specialist
Department Of Homeland Security, FEMA
05.2024 - Current
- Oversee daily program operations and coordinated workflow for staff supporting public assistance and recovery programs
- Create an inclusive and motivating team environment that encouraged open communication, collaboration, and accountability
- Set clear team goals and performance expectations; delegated tasks, established deadlines, and monitored progress
- Review employee work for quality and compliance; provided feedback, corrective guidance, and performance improvement support
- Monitor staff time and attendance to ensure accuracy, policy compliance, and adequate coverage.
- Recognize high performance and accomplishments while encouraging innovation, creativity, and appropriate risk-taking
- Collaborate with internal partners and leadership on program initiatives, operational improvements, and special projects
- Prepare written status updates, reports, and summaries based on team output and project milestones
Quality Assurance Program Specialist
Department Of Homeland Security, FEMA
01.2024 - 05.2024
- Oversaw day-to-day quality assurance operations supporting federally funded public assistance programs, ensuring compliance with federal regulations and internal policies
- Monitored team performance using established quality metrics; analyze trends and prepare written reports and dashboards for management review
- Maintained and updated weekly Excel-based quality control tracking spreadsheets to assess accuracy, timeliness, and compliance
- Reviewed completed work products submitted by colleagues; synthesize returned work into consolidated findings and written recommendations
- Developed and deliver PowerPoint presentations summarizing QA results, operational risks, and improvement opportunities for leadership and stakeholders
- Collaborated with cross-functional teams to integrate quality assurance measures throughout program operations and project lifecycles
- Identified training needs and provide coaching and technical guidance to staff to improve accuracy, consistency, and programming outcomes
- Promoted an open communication culture by encouraging feedback, resolving issues, and supporting continuous improvement initiatives
Team Lead Hybrid Program Specialist
Department Of Homeland Security, FEMA
04.2022 - 12.2023
- Oversee daily program operations and coordinated workflow for staff supporting public assistance and recovery programs
- Create an inclusive and motivating team environment that encouraged open communication, collaboration, and accountability
- Set clear team goals and performance expectations; delegated tasks, established deadlines, and monitored progress
- Review employee work for quality and compliance; provided feedback, corrective guidance, and performance improvement support
- Monitor staff time and attendance to ensure accuracy, policy compliance, and adequate coverage.
- Recognize high performance and accomplishments while encouraging innovation, creativity, and appropriate risk-taking
- Collaborate with internal partners and leadership on program initiatives, operational improvements, and special projects
- Prepare written status updates, reports, and summaries based on team output and project milestones
Emergency Management Specialist
Department Of Homeland Security, FEMA
09.2004 - 03.2022
- Conducted eligibility determinations, documentation reviews, and compliance checks for federal assistance programs
- Managed high-volume caseloads while ensuring accuracy, timeliness, and adherence to program requirements
- Resolved complex applicant issues through effective communication, analysis, and coordination with internal units
- Reviewed applications and supporting documentation to reduce errors and improve processing efficiency
- Supported operational improvements through workflow analysis and participation in special projects
Education
General Studies
Prince George's Community College
Upper Marlboro, MD05.2026
High School Diploma - undefined
William McKinley Technical High School
Washington, DC06.1986
Skills
- Data Analysis & Excel Reporting
- Eligibility & Documentation Review
- Performance Metrics & Reporting
- Policy Interpretation
- PowerPoint Presentations
- Program Operations & Oversight
- Coaching and mentoring
- Relationship building
- Schedule management
- Key performance indicators
- Task delegation
- Teamwork and collaboration
Affiliations
Blacks In Government
Certification
Six Sigma Black Belt September 2022
Timeline
Team Lead Hybrid Program Specialist
Department Of Homeland Security, FEMA
05.2024 - Current
Quality Assurance Program Specialist
Department Of Homeland Security, FEMA
01.2024 - 05.2024
Team Lead Hybrid Program Specialist
Department Of Homeland Security, FEMA
04.2022 - 12.2023
Emergency Management Specialist
Department Of Homeland Security, FEMA
09.2004 - 03.2022
High School Diploma - undefined
William McKinley Technical High School
General Studies
Prince George's Community College