Summary
Overview
Work History
Education
Skills
Timeline
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Angela Grimes

Queen Anne

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Denny's. Proven ability in cash handling and team supervision, enhancing guest relations and operational efficiency. Skilled in training staff and implementing promotional strategies to boost customer loyalty and satisfaction.

Overview

9
9
years of professional experience

Work History

Manager/ Server

Denny's
08.2023 - Current
  • Responsible for opening and/or closing the restaurant.
  • Preparing and closing cash drawers, handling transactions with customers, and managing payouts and server tips at the end of each shift.
  • Train all new staff for the front of the house and provide all employees with updates on new menu items and procedures.
  • Assist General Manager with interviews, scheduling, inventory, and End of Day reports.
  • Maintain a safe, clean, and friendly environment for staff and customers.
  • Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Server

Applebee's Grill + Bar
06.2019 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items and discounts.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Supervisor

Animal Welfare League
09.2016 - 08.2018
  • Train, supervise, and assisted employees in caretaking for animals such as feeding, cleaning, and documenting behavioral and medical conditions.
  • Set up and managed filling systems, record information, as well as update and maintain documents.
  • Maintained registration records in compliance with QAC government regulations and QAC Animal Control
  • Assist with adoption events, volunteers, and finding the right forever family home for each animal.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

High School Diploma -

Caesar Rodney High School
Camden. DE
05-2008

Skills

  • Multitasking skills
  • Cash handling
  • Team supervision
  • Staff training
  • Guest relations
  • Service prioritization
  • Promotional strategies
  • Operational improvement
  • Point of sale (POS) system operations

Timeline

Manager/ Server

Denny's
08.2023 - Current

Server

Applebee's Grill + Bar
06.2019 - 09.2022

Supervisor

Animal Welfare League
09.2016 - 08.2018

High School Diploma -

Caesar Rodney High School

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Angela Grimes