Angela J. Twigg
Oldtown
Summary
Results-oriented professional with expertise in Office Operations and Administrative Support. Proven ability to manage multi-line phone systems, schedule appointments, and enhance front desk operations. Strong communication skills foster a welcoming environment and elevate client satisfaction.
Overview
2026
2026
years of professional experience
Work History
EVS Housekeeper
UPMC Western Maryland
06.2024 - Current
- Enhanced cleanliness standards by maintaining patient rooms and common areas.
- Operated cleaning equipment to achieve effective disinfection and sanitation.
- Executed waste disposal according to hospital protocols and safety regulations.
- Conducted inspections ensuring compliance with health and safety guidelines.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Trained new team members on safety and cleaning procedures for optimal performance.
CSA
JACKSON HEWITT
11.2023 - Current
- Enhanced customer satisfaction by managing inquiries and resolving complaints efficiently.
- Streamlined appointment scheduling, ensuring optimal use of staff time and resources.
- Maintained accurate records of client interactions, supporting quality assurance initiatives.
- Trained new associates on policies and best practices to improve service quality.
- Operated multi-line phone system, directing high call volume to appropriate departments.
- Organized customer appreciation events to strengthen relationships and foster loyalty.
Teller
First Peoples Community Federal Credit Union
- Facilitated accurate transactions including deposits, withdrawals, and loan payments.
- Maintained comprehensive member records and provided account information regularly.
- Balanced cash drawer and daily transactions efficiently and accurately.
- Guided members in using bank systems and managing account openings or closures.
- Strengthened customer relationships by delivering friendly, efficient service consistently.
- Educated customers on services and resources to enhance their banking experience.
Receptionist
MDH Local Health
- Streamlined appointment confirmations and communications with clients for efficiency.
- Conducted intake interviews and completed necessary paperwork for patients.
- Managed billing procedures, including insurance verification and fee collection.
- Input patient data accurately into electronic health records.
- Coordinated providers' and counselors' schedules for optimal patient flow.
- Utilized databases and software for effective record-keeping and information management.
Home Care Aide
Home Care Aide - Marty O'Toole
06.2018 - 01.2023
- Ensured cleanliness and organization in personal care and home areas.
- Supported patients with bathing, grooming, and feeding to enhance mobility.
- Prepared and served meals aligned with prescribed dietary requirements.
- Administered medications following physician's directives for optimal patient care.
- Updated families regularly on clients' health and wellbeing status.
- Cooked nutritious meals to improve patients' overall nutrition and health.
Home Care Aide
Home Care Aide - Lucy Buckley
03.2019 - 05.2022
- Enhanced patient mobility through assistance with dressing and grooming needs.
- Maintained cleanliness and organization in home and personal care environments.
- Supported patients with errands and household tasks, ensuring timely appointments.
- Prepared meals according to dietary requirements, promoting nutritional health.
- Monitored and documented patient health changes for care team updates.
- Built strong relationships with patients and families through positive interactions.
Cashier/Host/Cook
Datri Lavale
11.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and needs.
- Cultivated customer loyalty through relationship-building and personalized service.
- Executed accurate transactions using cash register for multiple payment methods.
- Balanced cash drawer daily, ensuring accuracy in financial transactions.
- Guided customers through menu options, facilitating efficient order placements.
- Delivered fast, friendly service, reinforcing strong customer relationships.
Education
Diploma -
Oldtown High School
Oldtown, MD05.1996
Skills
- POS Systems
- WorkDay
- PatTrac
- POSC
- Organization skills
- Data entry
- Clerical support
- Basic accounting
- Office equipment operations
- Spreadsheet tracking
- Supply management
- Front desk operations
- Reception desk management
- Attention to detail
- Word processing
- Schedule management
- Calendar management
- File management
- Multi-line telephone operation
- Data Entry Accuracy
- Multi-Line Phone Systems
- Reconciling Cash Drawers
- Cashier's Checks
- Credit Union Operations and Transactions
- Effective Customer Communication
- Patient Care & Personal Hygiene Assistance
- Wound Care
- Patient Transportation
- Meal Preparation & Medication Administration
- Household Management
- Housekeeping
- Sanitation protocols
Professional Contacts
- Jackson Hewitt - Susan Johnson - 240-580-8526
- Home Care Aide - Marty O'Toole - 301-707-3325
- Home Care Aide - Carrie Hamilton - 240-979-8635
- UPMC Western MD - Joy Homa - 240-727-4554
Timeline
EVS Housekeeper
UPMC Western Maryland
06.2024 - Current
CSA
JACKSON HEWITT
11.2023 - Current
Cashier/Host/Cook
Datri Lavale
11.2022 - 05.2023
Home Care Aide
Home Care Aide - Lucy Buckley
03.2019 - 05.2022
Home Care Aide
Home Care Aide - Marty O'Toole
06.2018 - 01.2023
Teller
First Peoples Community Federal Credit Union
Receptionist
MDH Local Health
Diploma -
Oldtown High School