Angela Mazza

-Front desk shifts that include answering phone calls and handling high volume of customers.

-Intaking patient information accurately into the computer system.

-Maintain up to date knowledge on all products offered at the store.

-Work discounts to help fit customers budget.

-Built customer loyalty and retention and by delivering a excellent shopping experience and accurate product knowledge.

-Work one on one with customers to answer questions about potentially medicinal, and recreational uses of cannabis and other products.

-Handle large sums of cash.

-Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.

-Collaborated with purchasing team to ensure appropriate stock levels at all times.

-Maximized storage capacity organizing layouts and implementing space-saving techniques.

-Intake product deliveries physically and in the computer systems while remaining compliant with all state regulations.

-Helping staff with product knowledge and techniques to eliminate discrepancies.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

-Enhanced client satisfaction by providing efficient and professional front desk services.

-Handled cash and credit transactions.

-Scheduled appointments and confirmed appointments over the phone.

-Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.

-Supported salon operations by managing inventory levels of shampoo products and supplies.

-Received consistently positive feedback from clients for attentive service and relaxing atmosphere created during treatments.