Angela O'Day
Annapolis
Summary
Dynamic Marketing Manager with a strong focus on client engagement and strategic event management. Skilled in developing and executing innovative marketing strategies that enhance brand presence and improve customer satisfaction. History of achieving impactful results in competitive markets.
Overview
18
18
years of professional experience
Work History
Marketing Manager
Complete Boiler Systems
Millersville
08.2020 - Current
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Coordinated events and trade shows to showcase products and connect with customers.
- Developed social media marketing strategies to help brand company and increase sales.
- Planned events such as webinars or seminars to engage customers.
Merchandising Associate
Crate and Barrel
Annapolis
02.2019 - 10.2021
- Assisted in creating visually appealing merchandise displays to enhance customer engagement.
- Collaborated with team members to execute seasonal merchandising strategies effectively.
- Trained new associates on merchandising standards and store layout procedures.
- Maintained accurate inventory records of all merchandise received and shipped out from the store.
Dental Assistant
Eastern Shore Smile Solutions
Easton
08.2016 - 02.2019
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a clean and organized workspace in compliance with health regulations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Associate Manager
Athleta
Annapolis
01.2014 - 01.2016
- Facilitated team meetings to align goals and share best practices.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards across all departments in the organization.
- Monitored customer complaints and provided timely solutions to improve customer experience.
Store Manager
Under Armour
Queenstown
02.2013 - 01.2014
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Developed schedules for staff to optimize coverage during peak hours.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
Store Manager
Gucci
Queenstown
11.2010 - 01.2013
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Manager
Juicy Couture
Queenstown
12.2009 - 11.2010
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Personal Shopper
J.Crew
Bethesda
12.2007 - 11.2009
- Curated personalized shopping experiences for diverse clientele.
- Developed strong relationships with clients to understand preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
Education
Associate of Applied Science - Addiction Counseling
Anne Arundel Community College
Arnold, MD12-2026
Dental Assisting/Radiology Certificate - Dental Assisting/Radiology
Anne Arundel Community College
Arnold, MD12-2015
Some College (No Degree) - Social Work
University of Maryland, Baltimore County
Baltimore, MDSkills
- Client engagement and service
- Relationship management
- Creative problem-solving
- Continuous improvement strategies
- Written communication skills
Timeline
Marketing Manager
Complete Boiler Systems
08.2020 - Current
Merchandising Associate
Crate and Barrel
02.2019 - 10.2021
Dental Assistant
Eastern Shore Smile Solutions
08.2016 - 02.2019
Associate Manager
Athleta
01.2014 - 01.2016
Store Manager
Under Armour
02.2013 - 01.2014
Store Manager
Gucci
11.2010 - 01.2013
Assistant Manager
Juicy Couture
12.2009 - 11.2010
Personal Shopper
J.Crew
12.2007 - 11.2009
Associate of Applied Science - Addiction Counseling
Anne Arundel Community College
Dental Assisting/Radiology Certificate - Dental Assisting/Radiology
Anne Arundel Community College
Some College (No Degree) - Social Work
University of Maryland, Baltimore County