Angela Santana Florez
Frederick
Summary
Detail-oriented professional with a strong focus on accuracy, legal compliance, and customer service. Proven ability to resolve discrepancies and manage high transaction volumes efficiently.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Title Clerk
Criswell Honda
Germantown, MD
04.2024 - Current
- Maintained accuracy of title documentation for new and used vehicles.
- Reviewed documentation meticulously to prevent errors in vehicle title applications, ensuring timely approvals.
- Processed vehicle titles and registrations, ensuring compliance with state regulations.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Reviewed and resolved discrepancies in title paperwork promptly.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Coordinated with finance and sales teams to facilitate seamless transactions.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
Cashier
Criswell Honda
Germantown, MD
09.2022 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring satisfaction and accurate product information.
- Organized cash drawer, minimizing discrepancies during end-of-day reconciliation.
- Collaborated with team members to streamline checkout process and enhance customer experience.
- Resolved customer complaints promptly, fostering positive relationships and customer loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
SweetFrog Premium Frozen Yogurt
Germantown, MD
10.2021 - 08.2022
- Operated point-of-sale system efficiently, accurately processing transactions and managing cash flow.
- Collaborated with team members to improve service speed and reduce wait times during peak hours.
- Trained new staff on operational procedures and customer service best practices to ensure consistency.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained cleanliness and organization of workstations, contributing to a welcoming environment for guests.
- Maintained cleanliness in all work areas to ensure a tidy environment., organized, and safe to promote efficiency and team safety.
- Monitored inventory levels, assisting with restocking supplies to meet customer demand effectively.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Education
High School Diploma -
SENECA VALLEY HIGH SCHOOL
Germantown, MD06-2022
Associate of Applied Science - Nursing
Frederick Community College
Frederick, MD05-2029
Skills
- Notary public
- Legal compliance
- Documentation review
- File management
- Document management
- Deadline management
- Accuracy and precision
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Customer service excellence
- Excellent communication
- Professionalism and courtesy
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Title Clerk
Criswell Honda
04.2024 - Current
Cashier
Criswell Honda
09.2022 - 04.2024
Team Member
SweetFrog Premium Frozen Yogurt
10.2021 - 08.2022
Associate of Applied Science - Nursing
Frederick Community College
High School Diploma -
SENECA VALLEY HIGH SCHOOL