Angela Sutton
Middle River
Summary
Driven and results-oriented professional with over 9 years of experience leading retail operations, elevating customer service standards, and executing brand strategies. Spearheaded high-performing teams, optimized workflows, and launched successful merchandising and sales initiatives across diverse industries. Excelled at coordinating events, enhancing visual presentation, and strengthening client relationships through personalized service and strategic communication. Leveraged technical skills in Adobe Photoshop, web design, and POS systems to support creative and operational goals. Currently advancing knowledge in fashion marketing, global branding, and business strategy. Certified Notary Public with a proven ability to lead with purpose, innovate with intention, and deliver measurable results. Willing to relocate: Anywhere
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Uptown Cheapskate
09.2024 - 03.2025
- Led all buying decisions for trend-forward, premium resale clothing, shoes, and accessories by using fashion forecasting and local market research to curate high-performing seasonal assortments.
- Collaborated with the franchise owner to build store operations from the ground up.
- Played a key role in hiring, onboarding, training staff, and handling termination decisions when necessary.
- Trained team members on customer experience standards, merchandising, and daily operations while managing all opening and closing procedures to ensure smooth and secure shifts.
- Handled cash transactions, balanced drawers, and oversaw daily bank deposits.
- Created and executed in-store events and marketing campaigns that increased foot traffic and brand visibility.
- Managed fittings, visual merchandising, and in-store styling to elevate.
- On the digital side, led social media content creation, coordinated promotional drops, and helped grow an engaged online community.
Operations Manager
The UPS Store
02.2019 - 09.2024
- Oversaw daily store operations, including opening and closing procedures, while delivering exceptional customer service and consistently exceeding sales targets.
- Managed shipping logistics, notary services, advanced cash handling, and inventory control.
- Drove mailbox service sales and maintained strong client relationships through personalized support and timely resolution of service issues.
General Manager
Massage Luxe
02.2017 - 03.2019
- Managed multiple retail locations with full responsibility for daily operations, team leadership, and customer satisfaction.
- Directed hiring, onboarding, and development of multi-disciplinary teams, including estheticians and therapists, ensuring high performance.
- Oversaw staffing, training, scheduling, and performance management to maintain consistent service quality across all sites.
- Managed cash handling, security protocols, inventory control, and facility cleanliness, ensuring compliance with hygiene and safety standards.
- Drove a 25%+ membership closing rate by implementing upselling strategies and cross-promotional retail merchandising.
- Led event planning, community engagement, and brand education initiatives.
- Enhanced product knowledge and service expertise through advanced esthetician training with Jan Marini, Murad, PCA Skin, and Derm.
General Manager
Anchor Thrift Store
01.2015 - 11.2016
- Directed all aspects of store operations including buying, staffing, scheduling, visual merchandising, and community outreach.
- Oversaw hiring, onboarding, and training to build a high-performing, service-driven team.
- Managed daily operations, cash handling, and security procedures with a focus on accuracy and loss prevention.
- Exceeded sales goals through personalized customer service, upselling, trend-driven product curation, and strategic promotional efforts.
- Forged local partnerships to support charity events and donation initiatives.
- Maintained high standards for facility cleanliness and safety while enhancing team product knowledge through ongoing training and development.
Lead Barista
The Coffee Shoppe
07.2015 - 08.2016
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Retail Sales Lead
Babies R Us
04.2009 - 07.2010
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
07-2027
Bachelor of Arts - Fashion Marketing & Business Management
Art Institute of Virginia Beach
Virginia Beach, VADiploma - undefined
Hamilton High School
06.2005
Skills
- Project Management
- Customer service
- POS systems
- Marketing
- Leadership
- Operations
- Cash handling
- Shift management
- Customer Service
- Creative Execution
- Sales
- Staff Development
- POS
- Management
- Team management
- Client Relations
- Social Media
Certification
- Certified Notary Public
- Esthetician License
Links
https://www.linkedin.com/in/angela-sutton
Languages
Spanish
Limited Working
Portuguese
Elementary
Timeline
General Manager
Uptown Cheapskate
09.2024 - 03.2025
Operations Manager
The UPS Store
02.2019 - 09.2024
General Manager
Massage Luxe
02.2017 - 03.2019
Lead Barista
The Coffee Shoppe
07.2015 - 08.2016
General Manager
Anchor Thrift Store
01.2015 - 11.2016
Retail Sales Lead
Babies R Us
04.2009 - 07.2010
Diploma - undefined
Hamilton High School
Bachelor of Science - Psychology
University of Maryland Global Campus
Bachelor of Arts - Fashion Marketing & Business Management
Art Institute of Virginia Beach
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