Angela Williford
Oxon Hill
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
4
4
years of professional experience
Work History
Medical Office Administrator
GW Medical Faculty Associates
06.2023 - Current
- Pulled charts and prepared for nurse and doctor assessment.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Developed and implemented customer service policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Reviewed and sent medical records to other physicians upon request.
- Oversaw office records and maintained strict document control.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
Nursing Assistant
George Washington University Hospital
09.2022 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Call Center Representative
Clearway Pain Solutions
02.2021 - 05.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Provided complete patient assessments and communicated with patients to understand medical histories.
COVID-19 Screener
Maximum Healthcare
05.2019 - 01.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Assisted with development and implementation of COVID-19 protocols to establish detailed and clear guidelines.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Obtained patient or family member authorizations for tests and procedures.
- Cleaned and set up rooms in preparation for patient appointments.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
Education
Medical Assistant Diploma - Medical Assistant
Prospect Career College
Washington, DC04.2020
High School Diploma -
Forestville Military Academy
Forestville, MD05.2015
Skills
- Communications
- Insurance Billing Procedures
- Evaluate Performance
- Follow-Up Skills
- Managing Patient Records
- Appointment Setting
- Payment Processing
- Medical Knowledge and Terminology
- Office Supplies and Inventory
- Office Procedures Understanding
- Greeting Visitors
- Customer Service
Timeline
Medical Office Administrator
GW Medical Faculty Associates
06.2023 - Current
Nursing Assistant
George Washington University Hospital
09.2022 - 06.2023
Medical Call Center Representative
Clearway Pain Solutions
02.2021 - 05.2022
COVID-19 Screener
Maximum Healthcare
05.2019 - 01.2021
Medical Assistant Diploma - Medical Assistant
Prospect Career College
High School Diploma -
Forestville Military Academy
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