Professional Summary
Overview
Work History
Education
Skills
Timeline

Angela Gurtler

Hunter Douglas Fabrication
Cumberland
13
years of professional experience

Experienced customer service representative recognized for strong data entry skills and collaboration with cross-functional teams. Known for effectively resolving customer issues and enhancing service delivery standards.

Work History

Customer Service Representative

13 Years 3 Months
Hunter Douglas Fabrication | 04.2013 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized CRM software to track customer interactions and manage service requests effectively.
  • Trained new team members on company policies, procedures, and best practices for customer engagement.
  • Collaborated with cross-functional teams to enhance product knowledge and improve service delivery standards.

Education

High School Diploma

Allegany High School | Cumberland, MD

Skills

Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Relationship building
Problem resolution
Customer relations

Timeline

Customer Service Representative

Hunter Douglas Fabrication
04.2013 - CurrentRead More

Allegany High School

High School Diploma
Read More
Angela Gurtler