Experienced customer service representative recognized for strong data entry skills and collaboration with cross-functional teams. Known for effectively resolving customer issues and enhancing service delivery standards.
Work History
Customer Service Representative
13 Years 3 Months
Hunter Douglas Fabrication | 04.2013 - Current
Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Utilized CRM software to track customer interactions and manage service requests effectively.
Trained new team members on company policies, procedures, and best practices for customer engagement.
Collaborated with cross-functional teams to enhance product knowledge and improve service delivery standards.