ANGEL D. HOLMES
Severn
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor- Billing
Maximus
08.2023 - Current
- Oversees daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducts performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Manage diverse team, promoting inclusive work environment that leveraged individual strengths.
- Research and resolve routine and non-routine billing questions.
- Confirm monthly invoice actualizations and handled miscellaneous billing inquiries.
- Cross-trains existing employees to maximize team agility and performance.
- Handles financial transactions accurately, ensuring proper payment processing.
- Liaison between staff, customers and third parties to handle billing issues.
- Reduce payment posting errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Strengthens relationships with clients by maintaining open lines of communication and addressing concerns proactively.
- Advocates for staff members, helping to identify and resolve conflicts.
- Process beneficiary Medicare Premium payments and refunds and Part A and Part Effective date corrections,
Database Administrative Specialist
ASRC Federal
05.2021 - 08.2023
- Cross-trained 10+ existing employees to maximize team agility and performance.
- Prepared project documents, reports and standard operating procedure (SOP) manuals.
- Conducted thorough research using diverse resources to resolve exceptions and post 90% of beneficiary Medicare premiums successfully.
- Worked on behalf of senior leaders to complete contract requirements according to schedules and SLA's.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved complex billing issues by conducting thorough research and collaborating with relevant parties.
- Audited patient accounts to identify discrepancies in billed services, correcting errors to ensure proper reimbursement.
- Posted payments and collections on regular basis.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
Lead Exceptions Analyst
ASRC Federal
05.2019 - 05.2021
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked closely with Deputy Project Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved complex billing issues by conducting thorough research and collaborating with relevant parties.
- Audited patient accounts to identify discrepancies in billed services, correcting errors to ensure proper reimbursement.
- Posted payments and collections on regular basis.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
Business Analyst II
ASRC Federal
09.2018 - 05.2019
- Received in-bound calls and initiated approximately 50 out-bound daily calls to provide Medicare beneficiaries with
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding Medicare premium payment exceptions.
- Completed and filed Medicare premium payment exceptions for reporting and deliverables purposes.
- Executed regular process updates to reduce discrepancies and enhance production and efficiency.
- Developed and maintained relationships with upper management.
- Accomplished multiple tasks within established timeframes.
Business Analyst II
Maximus Federal
07.2016 - 08.2018
- Received in-bound calls and initiated approximately 50 out-bound daily calls to provide Medicare beneficiaries with
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding Medicare premium payment exceptions.
- Completed and filed Medicare premium payment exceptions for reporting and deliverables purposes.
- Executed regular process updates to reduce discrepancies and enhance production and efficiency.
- Developed and maintained relationships with upper management.
- Accomplished multiple tasks within established timeframes.
Budget/Project Coordinator
Maximus, Management Solutions
12.2014 - 06.2016
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Reported regularly to managers on project budget off $500,000+, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to managers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Scheduled office meetings and client appointments for staff teams.
Education
B.S - Justice Studies, Psychology
Southern New Hampshire University
Hooksett, NH06.2014
Skills
- Meticulous Attention to Detail
- Multitasking and Time Management
- Microsoft Office
- Strong Organizational Skills
- Meeting Note Taking
- Problem Solving
- Team Leadership
- Excellent Communication
- Teamwork and Collaboration
Affiliations
Psi Chi- The International Honors Society in Psychology Member (2014-Present)
Timeline
Supervisor- Billing
Maximus
08.2023 - Current
Database Administrative Specialist
ASRC Federal
05.2021 - 08.2023
Lead Exceptions Analyst
ASRC Federal
05.2019 - 05.2021
Business Analyst II
ASRC Federal
09.2018 - 05.2019
Business Analyst II
Maximus Federal
07.2016 - 08.2018
Budget/Project Coordinator
Maximus, Management Solutions
12.2014 - 06.2016
B.S - Justice Studies, Psychology
Southern New Hampshire University
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