Angeleat Coles
Middle River
Summary
Detail-oriented surgical scheduler with expertise in patient coordination, insurance authorizations, and HIPAA compliance. Proven ability to streamline scheduling processes and enhance patient flow.
Overview
28
28
years of professional experience
Work History
Otorhinolaryngology -Surgical Scheduler
Faculty Physician Inc Otorhinolaryngology
Baltimore, MD
04.2010 - Current
- Coordinated surgical schedules to optimize operating room utilization and enhance patient flow.
- Managed appointment bookings and follow-ups using electronic health record systems.
- Collaborated with healthcare providers to ensure timely patient referrals and pre-operative assessments.
- Streamlined scheduling processes, resulting in improved efficiency and reduced patient wait times.
- Developed protocols for handling last-minute cancellations and rescheduling of surgical procedures.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Reached out to patients to confirm arrival times and convey procedures.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
OBGYN ADMINISTRATION
FACULTY PHYSICIAN INC
Baltimore, MD
09.1998 - 04.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Patient registration, scheduling appointments and verification of benefits
Education
High School Diploma -
Southwestern High School
Baltimore, MDSkills
- Front office operations
- HIPAA compliance
- Patient coordination
- Insurance authorizations
- Obtaining authorizations
- Teamwork and collaboration
- Customer service
Timeline
Otorhinolaryngology -Surgical Scheduler
Faculty Physician Inc Otorhinolaryngology
04.2010 - Current
OBGYN ADMINISTRATION
FACULTY PHYSICIAN INC
09.1998 - 04.2010
High School Diploma -
Southwestern High School