Angelica Akers
Waldorf
Summary
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
12
12
years of professional experience
Work History
Intake Specialist
Charles County Children's Aid Society
10.2023 - Current
- Served as first point of contact for clients, ensuring a welcoming and professional environment while gathering detailed intake information to assess eligibility and service needs.
- Built and maintained relationships with local community organizations to coordinate referrals, drive outreach, and streamline service delivery — demonstrating strong networking and partnership skills.
- Managed a high volume of client interactions daily, requiring strong organizational skills, active listening, and clear communication under pressure.
- Maintained accurate records using digital intake systems, ensuring compliance with privacy policies and efficient data entry.
- Identified client needs and provided tailored solutions through available pantry services and referrals, paralleling solution-based sales techniques.
- Contributed to outreach efforts, including community events and partnership meetings, helping grow awareness and participation in programs.
Special Education Teacher
Rocketship Public Schools
07.2019 - 10.2021
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Taught students across multiple classifications and degrees of special needs.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
Elementary School Teacher
Children's Guild
08.2017 - 06.2019
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
2nd Grade Teacher Assistant
Two Rivers Public Charter School
08.2016 - 06.2017
- Assisted teaching staff in preparation of lessons, materials and equipment.
- Met departmental and program deadlines to drive contractual compliance with reporting requirements.
- Established a safe, inclusive classroom environment where all students felt comfortable expressing their thoughts and ideas.
- Increased parental involvement through regular communication about student progress, upcoming events, and opportunities for collaboration in the educational process.
- Helped struggling students catch up academically by offering after-school tutoring sessions tailored to individual needs.
- Improved students'' reading skills through targeted literacy interventions and individualized support strategies.
- Worked with small groups or selected individuals to assist with lessons to drive positive learning experience for students with diverse backgrounds.
- Contributed to a positive school culture by actively participating in staff meetings, professional development workshops, and extracurricular activities as needed or requested.
- Developed strong communication skills by consistently providing clear instructions and constructive feedback to help students achieve their goals.
- Cultivated positive relationships with parents, collaborating on strategies to support students'' academic and social growth at home.
- Collaborated closely with lead teacher to develop lesson plans, assess student progress, and implement effective teaching techniques for optimal results.
- Supported diverse learners by modifying lessons to accommodate various learning styles and abilities, resulting in increased engagement and understanding.
Paraprofessional
Shepherd Elementary School
08.2014 - 06.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Participated in professional development workshops, continuously improving teaching skills.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Facilitated small group tutoring sessions for students struggling in math and reading.
- Improved classroom management with development of behavior modification plans.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
Interim Lead Teacher
Meridian Public Charter School
03.2014 - 06.2014
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
Education
Master of Arts - Education
Liberty University
Lynchburg, VA06-2017
Bachelor of Science - Human Development
University of The District of Columbia
Washington, DC06-2015
Skills
- Data entry
- Compassionate communication
- Critical thinking skills
- Case management
- Research and analysis
- Inventory management
- Scheduling appointments
- Customer service
- Active listening
- Client screening
Timeline
Intake Specialist
Charles County Children's Aid Society
10.2023 - Current
Special Education Teacher
Rocketship Public Schools
07.2019 - 10.2021
Elementary School Teacher
Children's Guild
08.2017 - 06.2019
2nd Grade Teacher Assistant
Two Rivers Public Charter School
08.2016 - 06.2017
Paraprofessional
Shepherd Elementary School
08.2014 - 06.2016
Interim Lead Teacher
Meridian Public Charter School
03.2014 - 06.2014
Master of Arts - Education
Liberty University
Bachelor of Science - Human Development
University of The District of Columbia
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