Angelica Barbiero

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Performs other duties as assigned to meet business needs.

• Reaches out to clients to build Event Orders, making sure every aspect of the event is taken care of with a smooth planning.
• Creates budgets with clients, setting up payment deadlines and invoices.
• Communicates with other hotel departments on a daily basis.

• Opens and closes Front Desk shifts and ensuring completion of assigned shift checklist and other duties.

• Runs and reviews critical information contained in room operations reports.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Handles guest problems and complaints effectively.

• Organize, confirm and process guest check-ins/ check-outs
• Secure payment, verifying and adjusting billing as needed
• Complete Pre-Arrivals Reports/Checklists to ensure guests' needs are met and the reservations are set up correctly
• Assign rooms according to guest request and preferences whenever possible and communicate any special requests to other Departments.

• Schedule, reschedule and handle cancelled appointments for patients
• Provide insurances' information and explain benefits to patients
• Follow up with dental insurances on outstanding claims