Angelica Foster
Elkridge
Summary
Highly organized Administrative Assistant with over 10 years of experience, skilled in Microsoft office and data analysis with a strong focused on customer service. Looking to apply organizational and scheduling abilities to support objectives and foster professional growth.
Overview
13
13
years of professional experience
Work History
Medical Administrative Assistant
Klebanow and Associates INC
05.2021 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained and updated patient records.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Average of 80 calls a day.
Administrative Assistant/Staffing Coordinator
Delta-t Group
05.2019 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires by conducting interviews and facilitating a smooth transition into their roles and supporting employee retention efforts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Regional Administrative Assistant/Recruiting Specialist
Cory's Companies LLC
05.2014 - 01.2019
- Ensured regulatory compliance within the organization, maintaining accurate records of licenses, permits, and required certifications in a remote environment.
- Supported regional managers in their day-to-day operations, leading to smoother communication and coordination between offices via phone and SMS.
- Virtually Trained new administrative staff members, resulting in increased productivity and more efficient office operations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Collaborated with hiring managers to develop accurate job descriptions and requirements for open positions.
- Hired employees and initiated new hire paperwork process and training.
- Collaborated closely with HR team to align talent acquisition strategies with overall business objectives.
Lead Dispatcher "Remote"
Cory's Companies LLC
04.2011 - 05.2014
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Supervised a team of 10 dispatchers.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Assisted in resolving customer complaints and grievances.
Education
BBA - Business Administration
Benedict College
Columbia, SC05.2014
High School Diploma -
Wilde Lake High School
Columbia, MD05.2011
Skills
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
- Training and developments
- Data Entry
- Customer Service
- Computer Skills
- Office Administration
- Bilingual ( Spanish)
- Call Center
- Communication Skiils
Timeline
Medical Administrative Assistant
Klebanow and Associates INC
05.2021 - Current
Administrative Assistant/Staffing Coordinator
Delta-t Group
05.2019 - 05.2021
Regional Administrative Assistant/Recruiting Specialist
Cory's Companies LLC
05.2014 - 01.2019
Lead Dispatcher "Remote"
Cory's Companies LLC
04.2011 - 05.2014
BBA - Business Administration
Benedict College
High School Diploma -
Wilde Lake High School
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