ANGELIQUE HAMILTON
Hyattsville,MD
Summary
I have experience multiple job description with M&T and I'm excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
COLLECTIONS SPECIALIST
M&T Bank
5 2022 - 04.2024
- Team Oversight, Payment Acceptance, Collections
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Achieved performance goals on consistent basis
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes
- Researched accounts and completed due diligence to resolve collection problems
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices
- Maintained high volume of calls and met demands of busy and productive group
- Responded to customer inquiries and provided detailed account information
ONLINE BANKER
M&T Bank
02.2019 - 05.2022
- Created customized banking solutions for customers based on their individual needs
- Provided accurate and timely responses to customer inquiries regarding account information, transactions, products and services
- Identified opportunities to cross-sell additional products or services and referred customers to appropriate departments as needed.
- Provided exceptional customer service, resolving account issues promptly and professionally
- Collaborated with cross-functional teams to develop and implement new online banking features
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on banking products and services
- Analyzed usage trends to inform improvements in the user interface design, optimizing navigation and usability for customers
- Supported clients through complex financial transactions while maintaining strict attention to detail and adherence to regulatory requirements
- Identified fraudulent activities, mitigating potential losses for the bank and customers
- Managed sensitive customer data responsibly, adhering to privacy regulations and maintaining trust in the institution
ATM CUSTODIAN
M&T Bank
01.2018 - 02.2019
- Performed daily inspections of ATM machines for proper functioning and appearance
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations
- Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.
- Promoted a positive company image by consistently providing professional, courteous service during all interactions with clients and colleagues
- Increased customer trust through strict adherence to confidentiality guidelines when handling sensitive information related to ATM usage and security
- Assisted in training new team members on essential job functions, accelerating their integration into the work environment
- Maximized operational efficiency by consistently completing required documentation related to inventory controls, cash management, and service reports
RELATIONSHIP BANKER
M&T Bank
01.2018 - 02.2019
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions
- Strengthened client relationships by providing personalized banking solutions and excellent customer service
- Facilitated customer transactions, including deposits, withdrawals and transfers
- Resolved customer complaints and disputes to maintain satisfaction and loyalty
- Assisted customers with completing required forms for opening and closing bank accounts
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Verified customer identity and reviewed documentation for accuracy
- Backed up teller team by handling needs of new and existing customers at main counter
- Maintained customer records and updated account information
Education
Business Administration -
TRINTY UNIVERSITY
Washington, DCSkills
Investigation Due Diligence
Customer Research
Financial Management
Team-Oriented
Cash Management
Payment Processing
Customer Service
Client Relationship Management
Initials
AH
Timeline
ONLINE BANKER
M&T Bank
02.2019 - 05.2022
ATM CUSTODIAN
M&T Bank
01.2018 - 02.2019
RELATIONSHIP BANKER
M&T Bank
01.2018 - 02.2019
COLLECTIONS SPECIALIST
M&T Bank
5 2022 - 04.2024
Business Administration -
TRINTY UNIVERSITY
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