Angelo Cuna
Data Reporting Specialist
Rockville
Summary
Results-driven Reporting Specialist and Data Analyst with expertise in ServiceNow dashboard development, advanced data analytics, and contract reporting. Expert at transforming complex data into actionable insights that improve team efficiency, SLA performance, and decision-making. Proven ability to design and optimize interactive dashboards and reports using ServiceNow reporting, Power BI, Tableau, and Microsoft applications. Awarded for delivering high-quality, data-driven solutions that enhance operational performance and stakeholder engagement.
Overview
5
5
years of professional experience
Work History
Data Reporting Specialist
AAC Inc.
06.2023 - Current
- Advanced ServiceNow Reporting & Dashboard Development: Developed and maintained dynamic Service Desk dashboards in ServiceNow, enabling both technician-level and managerial visibility into daily operations. Created key analytical reports that identified at-risk tickets for SLA breach, tracked SLA performance, analyzed ticket metrics, and productivity insights. Reduce Incident SLA breaches and need for exemptions due to visibility.
- High-Level Contractual Reporting: Delivered professional, detail-oriented reports on contract activities, providing comprehensive data for customer presentations. Demonstrated expertise in Microsoft applications and ServiceNow analytics to compile high-level data, producing actionable insights for team performance and client satisfaction.
- Data Analytics & Visualization: Utilized PowerBI and Tableau to convert complex datasets into clear, actionable dashboards and reports, providing the team with insights on operational trends. Skillfully extracted and synthesized large volumes of data into visually engaging reports, enhancing team decision-making and operational transparency.
- Enhanced Contract-Wide Performance Through Data Analytics: Elevated performance across all contract teams by delivering precise data gathering, analytics, and reporting support tailored to operational needs. Generated insightful reports that streamlined data interpretation, driving efficiency and improving overall team outputs.
- CrowdStrike Outage Incident Response: Played a crucial role in the bureau-wide recovery following a CrowdStrike outage impacting over 700 devices. Provided prompt data analytics and tracking to identify affected users, successfully reducing all downed devices within a month. Demonstrated strong cross-functional collaboration with teams bureau-wide with recognition from the Director of Infrastructure Solutions for impactful contributions.
- eStoreFront Data Management & Microsoft Azure Support: Supported the bureau’s eStoreFront operations, managing and analyzing over $665,000 in user orders. Additionally, utilized Microsoft Azure AD to support SSO connections for over 2,000 users, providing valuable support to streamline bureau-wide access management.
- Operational Audit Preparedness: Led internal validation efforts for operational process audits, generating hundreds of records to validate procedural compliance. Prepared the team to pass annual audits that had been previously challenging, enhancing process reliability and compliance readiness.
- Asset Management Dashboard Development: Created dashboards to enhance Asset Management operations, streamlining quality checks and reducing data inaccuracies in asset reports. Improved data integrity across systems and contributed to the team’s achievement of a year-high AMDB System accuracy SLA of 99.93%.
Junior IT Security Specialist
Federal Deposit Insurance Corportation
01.2020 - 05.2023
- Architected Tableau visualizations to analyze employee security incident trends by region in real time and projected data for efficient understanding for end users. Improved employee to management reporting efficiency by 20%.
- Utilized Microsoft Power Platform to assist in development of intranet site portal for managing client requests, ticketing tracking, and automated messaging system. Client request remediation rate increased by 25%.
- Developed management reports for quarterly phishing test results which streamlined the process of communication with agency regions. Reduced employee phishing clicker amount by 25% and assisted in initiating the Phishing Defender Program to build cybersecurity awareness among employees.
- Supported security team in hosting online cyber security webinars for all employees in the division. Implemented one on one training with employees to remediate security risks which decreased security incidents by 30%.
Education
Bachelor of Science - Information Systems
University of Maryland
College Park, MD 05.2001 -
Skills
Data Analysis & Visualization (Excel, Power BI, Tableau)
Reporting & Dashboard Creation (Power BI, Excel, ServiceNow Reporting)
Business Intelligence Tools
Data Cleaning & Transformation (Power Query, Python, SQL)
Advanced Microsoft Excel (Pivot Tables, VLOOKUP, Index-Match, Macros)
Executive-Level Reporting & Presentations
Cross-Team Collaboration on Reporting Initiatives
Awards
Awarded Employee of the Quarter (July 2024) for exceptional data analytics support, delivering invaluable insights in analytics and contract reporting.
Timeline
Data Reporting Specialist
AAC Inc.
06.2023 - Current
Junior IT Security Specialist
Federal Deposit Insurance Corportation
01.2020 - 05.2023
Bachelor of Science - Information Systems
University of Maryland
05.2001 -
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