Angie Helfrich

Proficient in applying a variety of lash styles, including classic, hybrid, and volume sets. Dedicated to providing exceptional client service, ensuring a comfortable and professional experience. Committed to maintaining a sterile and organized work environment and staying current with industry trends and techniques.

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  Applied various lash extension techniques, including classic, hybrid, volume, and mega volume, tailored to client preferences and eye shape.
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  Conducted detailed client consultations to assess lash health, discuss desired outcomes, and recommend appropriate lash styles.
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  Maintained a high standard of sanitation and sterilization for all tools and work areas to ensure client safety and compliance with health regulations.
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  Educated clients on proper aftercare and maintenance routines to extend the life of their lash extensions.
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  Managed appointments, processed payments, and maintained client records using booking software.
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  Cultivated strong client relationships, resulting in a high rate of repeat business and positive reviews.

Team Leadership & Development:

Supervised a team of [number] associates, providing coaching, training, and performance feedback to maintain a customer-first culture and uphold company standards.

Managed daily staff scheduling and task assignments to ensure optimal coverage and operational efficiency during peak and off-peak hours.

Conducted performance reviews and disciplinary actions as needed, fostering a positive and productive work environment.

Operational Management:

Oversaw all aspects of daily store operations, including cash management, food safety compliance, and inventory control to minimize waste and reduce shrink.

Ensured compliance with all Wawa policies and procedures, including cleanliness, safety protocols, and merchandising standards.

Managed product ordering and stock replenishment, utilizing forecasting data to prevent out-of-stocks and spoilage.

Troubleshot and resolved equipment issues, ensuring minimal disruption to service.

Customer Service Excellence:

Acted as a primary point of contact for customer inquiries and complaints, consistently resolving issues with professionalism and a positive attitude.

Mentored and empowered team members to deliver a friendly, fast, and accurate customer experience.

Implemented strategies to increase customer satisfaction scores and brand loyalty.

Financial & Administrative Responsibilities:

Assisted the Store Manager with managing labor costs and monitoring key performance indicators (KPIs) to meet budgetary goals.

Participated in sales planning and execution, driving promotional campaigns and new product launches to maximize revenue.

Prepared daily financial reports and reconciled cash drawers, ensuring accuracy and accountability.

Skills

Team Leadership & Training

Inventory & Cash Management

Customer Service & Problem Resolution

Loss Prevention & Shrink Reduction

POS Systems & Back-Office Software

Scheduling & Labor Control

Food Safety & Sanitation (HACCP)

Performance Management

Merchandising & Store Standards

Microsoft Office Suite

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  Directed all aspects of store operations, ensuring a consistent and positive customer experience and meeting all performance targets.
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  Led a team of 15 baristas and shift supervisors, including hiring, training, performance management, and career development.
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  Managed all financial aspects of the store, including labor cost control, inventory management, and maximizing sales and profitability.
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  Implemented and enforced all Starbucks operational standards, including food safety, quality control, and visual merchandising.
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  Cultivated a positive and inclusive team culture, leading to improved morale, reduced turnover, and increased team productivity.
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  Analyzed store performance data to identify trends and opportunities, developing and executing strategic plans to drive continuous improvement.
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  Resolved customer complaints and issues promptly and professionally, maintaining a high level of customer satisfaction.

Skills

• Supervised a team of 40 staff members, including bartenders, security personnel, and waitstaff, to ensure smooth and efficient nightly operations.
• Managed guest flow and seating arrangements, handling reservations and VIP table service to maximize revenue and customer satisfaction.
• Conducted daily pre-shift meetings to communicate event details, service goals, and any operational updates.
• Trained new employees on service standards, club policies, and safety procedures.
• Handled and resolved customer complaints and incidents professionally and discreetly, maintaining a positive club atmosphere.
• Managed cash handling and end-of-night closing procedures, including nightly reports and deposits.
• Assisted with inventory management and ordering of supplies to prevent shortages.
• Management: Team Leadership, Staff Training & Development, Conflict Resolution, Performance Management
• Operations: Nightclub Operations, Inventory Management, Cash Handling, Point-of-Sale (POS) Systems, Scheduling, Event Coordination
• Customer Service: VIP Service, Guest Relations, Complaint Resolution, Customer Satisfaction
• Safety & Compliance: Security Oversight, Crowd Control, First Aid & CPR (if applicable), Alcohol Service Regulations (e.g., TIPS certification)