Angie Rodriguez
Silver Spring
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Office Administrator Manager
Criswell Chevrolet Gaithersburg Md
Gaithersburg
09.2024 - Current
- Organized and maintained filing systems, including electronic databases and records, such as Reynolds and Reynolds.
- Coordinated and managed daily administrative operations of the office.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Screened applicants for hire and assisted with training individuals for cashier positions.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Assisted other departments when needed by providing additional support during busy periods.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Greeted customers promptly and responded to questions.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
Vehicle Rental Operations Manager
Criswell Chevrolet of Gaithersburg
Gaithersburg
11.2023 - Current
- Manage and maintain vehicle fleet availability, cleanliness, and servicing schedules.
- Prepared detailed reports on all aspects of the rental car department, including profits and inventory levels.
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
- Trained new employees on proper use of equipment, policies and procedures within the department.
- Developed and implemented rental car policies, procedures and standards.
- Managed inventory levels of fleet vehicles ensuring there was an adequate number available at all times.
- Resolved customer complaints in a timely manner while ensuring compliance with company policies and procedures.
- Conducted regular vehicle inspections to ensure safety regulations were met and vehicles were properly maintained.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented cost-saving strategies to optimize operational budgeting for the rental car department.
Supervisor of Operations
UPS
Gaithersburg
08.2018 - 05.2025
- Execute the operating plan daily to maintain exceptional safety standards, and exceed performance requirements.
- Effectively manage the area within the business plan goals and the union guidelines.
- Ensure the job setup is proper, and correct any equipment issues or other technical problems that occur.
- Ensure that each employee is assigned to an area that complements their strengths and provides an opportunity to build upon their weaknesses.
- Trained new employees on company policies, job duties, and performance expectations.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
High School Diploma -
Stone Mountain High School
07-2014
Skills
- Office management
- Filing system organization
- Customer service
- Cash handling
- Employee training
- Scheduling management
- Operational efficiency
- Operations management
- Leadership and supervision
Languages
Spanish
Full Professional
English
Professional
Affiliations
- Hiking, Outdoor Exploration, Nature Conservation
- Amateur Food Reviewer
Timeline
Office Administrator Manager
Criswell Chevrolet Gaithersburg Md
09.2024 - Current
Vehicle Rental Operations Manager
Criswell Chevrolet of Gaithersburg
11.2023 - Current
Supervisor of Operations
UPS
08.2018 - 05.2025
High School Diploma -
Stone Mountain High School
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