Anika Mesbah
Germantown
Summary
Hardworking and reliable with strong ability in customer service . Offering good communication and good experience at administration area . Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
TJX Companies
Bel Air, MD
05.2025 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service best practices.
- Managed escalation of complex issues, ensuring timely resolution and customer satisfaction.
- Implemented process improvements to enhance team efficiency and streamline service delivery.
- Analyzed customer feedback to identify trends and recommend strategic enhancements to services.
- Developed training materials that improved onboarding process for new hires, increasing retention rates.
- Led initiatives to improve response times, resulting in higher customer satisfaction scores.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pharmacy Technician Trainee
CVS Pharmacy
Chantilly, VA
02.2024 - 03.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Educated customers on medication usage, potential side effects, and health resources.
- Collaborated with healthcare team to resolve patient inquiries effectively.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Supported training initiatives for new staff members on operational procedures.
- Improved workflow efficiency by streamlining medication retrieval processes.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
Tax Preparer Assistant
HBC Tax and Accounting
Falls Church, VA
01.2023 - 01.2024
- Managed primary account relationships, exceeded client satisfaction standards and met servicing obligations.
- Established strategic partnerships to form business referral program.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
Director of Operations
Maple Lawn Montessori
Chantilly, VA
01.2015 - 04.2021
- Planned delivery routing, team workflows and promotional initiatives.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Developed and maintained client relationships to grow business and improve account retention.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Organized and oversaw work schedules of departmental managers.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Assessed reports and adjusted workflows to realign with targets.
- Successfully improved employment turnover through creating incentive and training programs.
- Promoted products, increasing customer base and market share.
Pre-K Teacher
Minnieland Academey
Centreville, VA
09.2013 - 12.2014
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Promoted good behaviors by using positive reinforcement methods with children.
- Established indoor and outdoor safe play environments for toddler-age children.
- Implemented hands-on, play-based strategies for experiential learning.
Customer Service Cashier
Marshalls & HomeGoods
New York, NY
11.2009 - 01.2012
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
Some College (No Degree) - Information Technology
Get Software Services Inc.
New JerseyHigh School Diploma -
Rifles Public School
Bangladesh04.2007
Skills
- Currently enrolled in Information technology (Q/A testing )
- Client Relationships
- Business Development
- Employee Motivation
- Customer Service Management
- Staff Scheduling
- Decision Making
- Goal Setting
- Problem Anticipation and Resolution
- Focus and Follow-Through
Education and Training
true,other,other
Timeline
Customer Service Representative
TJX Companies
05.2025 - 04.2026
Pharmacy Technician Trainee
CVS Pharmacy
02.2024 - 03.2025
Tax Preparer Assistant
HBC Tax and Accounting
01.2023 - 01.2024
Director of Operations
Maple Lawn Montessori
01.2015 - 04.2021
Pre-K Teacher
Minnieland Academey
09.2013 - 12.2014
Customer Service Cashier
Marshalls & HomeGoods
11.2009 - 01.2012
Some College (No Degree) - Information Technology
Get Software Services Inc.
High School Diploma -
Rifles Public School