Anita Kilson
Baltimore
Summary
Results-driven professional with over 10 years of experience in customer service and safety management. Expertise in maintaining organization and compliance in high-traffic areas, committed to delivering exceptional service and fostering a safe environment.
Overview
18
18
years of professional experience
Work History
Lobby Attendant
Baltimore Convention Center
Baltimore City
05.2015 - Current
- Ensured safe and efficient guest access during events by monitoring flow.
- Maintained cleanliness and organization in high-traffic lobby areas.
- Collaborated with security personnel to uphold venue safety standards.
- Provided prompt responses to guest inquiries, delivering facility information and directions.
- Enforced venue policies to guarantee compliance among guests and staff members.
- Delivered excellent customer service at event entrances and exits, enhancing guest experience.
Customer Service Associate Cashier
LAZ Parking
Baltimore
01.2011 - 05.2015
- Managed parking lot operations to ensure efficient vehicle flow.
- Assisted customers with parking inquiries and provided directions.
- Conducted regular inspections of parking facilities for cleanliness and safety.
- Monitored parking lot activities to prevent unauthorized access.
- Utilized communication systems to coordinate with security personnel effectively.
- Implemented signage for clear navigation within the parking area.
- Trained new staff on operational procedures and customer service standards.
- Monitored the flow of traffic in the parking lot.
- Greeted customers and answered any questions they had about the parking lot.
- Directed drivers to parking spots.
- Enforced rules and regulations regarding parking lot usage.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Assisted with managing access control systems at entrances and exits of the facility.
- Handled complaints from customers in a professional manner while adhering to company policies.
Customer Service Parking lot attendant
Republic Parking
Baltimore City
03.2007 - 01.2011
- Assisted customers with inquiries, delivering accurate information and support.
- Processed transactions efficiently at parking facilities to enhance service speed.
- Resolved complaints promptly, maintaining professionalism and customer satisfaction.
- Greeted customers warmly, ensuring a positive first impression.
- Provided directional assistance to parked vehicles for convenience.
- Monitored traffic flow in parking lot to optimize accessibility.
- Conducted regular patrols across premises to enforce safety protocols.
- Reported suspicious activity to management or security personnel for immediate action.
Education
High School Diploma -
Fredrick Douglas High School
Baltimore, MD06-1993
Timeline
Lobby Attendant
Baltimore Convention Center
05.2015 - Current
Customer Service Associate Cashier
LAZ Parking
01.2011 - 05.2015
Customer Service Parking lot attendant
Republic Parking
03.2007 - 01.2011
High School Diploma -
Fredrick Douglas High School
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