Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Gadener/Greenhouse Attendent
Baltimore County Agriculture Center & Farm Park
06.2023 - Current
Manage and maintain the demonstration farm field to ensure plant succession and weeding.
Assist in daily operations of greenhouse by means of watering plants, starting new seedlings, and overall cleanliness.
Educate students on proper harvesting methods of growing field produce.
Collect and deliver produce and eggs to Helping Up Mission.
Assist in other farm tasks when needed.
Take photos and create promotional flyers for upcoming farm events.
Retail Operations Manager/Event Coordinator
Mount Royal Soap Company
05.2021 - 04.2023
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Entered and tracked product data within Shopify to ensure up to date stock and product descriptions.
Prepared all outgoing orders to be packed and shipped via UPS and USPS.
Effectively allocated tasks during high-traffic times to keep operations running smoothly.
Created strategies for handling difficult customers and challenging situations.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Showed exemplary customer service through daily in-person interactions, e-mail correspondence, phone calls, and social media outlets.
Created social media content by means of reels and photos for Instagram, Facebook, and Tiktok.
Assisted in marketing strategies on a rotating seasonal basis to boost store and online sales.
Managed seasonal outdoor night markets at the store by means of procuring vendors and food vendors.
Worked occasional events and farmers market stands when needed.
Assisted in the hiring and interview process of new employees.
Guest Services
The Star-Spangled Banner Flag House
08.2015 - 04.2016
Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Processed guest payments and provided accurate change.
Performed opening and closing duties of the museum grounds.
Streamlined operational processes to maximize efficiency and customer satisfaction.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Maintained overall cleanliness of museum and gift shop on a daily basis.
Answered all incoming phone inquiries and directed calls to other departments when needed.
Culinary & Field Volunteer Assistant
Great Kids Farm
05.2015 - 08.2015
Prepared produce grown on the farm to use in educational classes for visiting Baltimore City students.
Lead educational classes by means of interactive education with healthy food.
Lead projects directing Youthworks employees around the farm.
Directed and educated volunteers visiting on days of service.
Assisted in entering donor information via Blackbaud.
Office Manager
Coale, Pripstein & Associates, P.A.
12.2014 - 03.2015
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering needed supplies.
Answered and directed all incoming calls and e-mails on a daily basis.
Managed web portal containing client data via file share.
Assisted in client issues within the online portal such as password retrieval and navigation.
Updated client information to file tax returns through a series of connected programs.
Prepared physical returns for clients by a series of bound booklets.
Managed all clerical duties such as meeting minutes, supplemental notes, and partner calendars.
Office Manager
The Star-Spangled Banner Flag House
07.2013 - 11.2014
Managed and reconciled daily cash flow by means of Quickbooks.
Performed needed bookkeeping tasks such as bank deposits, bank reconciliation, and bill pay.
Received and recorded foundation giving, donations and membership contributions.
Managed employee timesheets and called in bi-weekly payroll processing.
Prepared membership cards and thank you letters for patrons and donors.
Assisted in editing and creating e-mailers via Constant Contact.
Managed social media outlets such as Facebook and Twitter by means of sharing relevant information and photo content.
Managed website to display current event information and up to date visiting hours.
Coordinated all incoming tours to the museum. Including but not limited to large bus tours for the bicentennial and multiple school visits.
Managed all online ticket sales to monitor flux of patrons and navigating staff needs.
Assisted in event coordination for weddings and special programming.
Receptionist
Ojas Wellness Center
10.2012 - 07.2013
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly to assist in client needs and booking appointments.
Performed daily register reconciliations and bank deposits when needed.
Assisted in various promotions and organized donation drives.
Managed bi-weekly inventory to ensure accurate availability of supplies.
Assistant Manager
Charmington's, Cooperative Coffee Shop
01.2010 - 10.2012
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Hired and trained new employees on all procedures and functions of the shop to secure accuracy and safe food handling.
Managed weekly inventory lists to ensure that the shop was well stocked.
Performed daily cash register reconciliations and bank deposits for accurate recordings.
Created and promoted events via social media outlets such as Facebook.
Education
No Degree - Horticulture
CCBC - Dundalk
High School Diploma -
The Seton Keough High School
06.2003
Skills
Certified tractor driver - hydrostatic and standard
Adult Assistant at Baltimore County Public Schools - Campfield Early Learning CenterAdult Assistant at Baltimore County Public Schools - Campfield Early Learning Center