Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anjelica Llewellyn

Baltimore

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Gadener/Greenhouse Attendent

Baltimore County Agriculture Center & Farm Park
06.2023 - Current
  • Manage and maintain the demonstration farm field to ensure plant succession and weeding.
  • Assist in daily operations of greenhouse by means of watering plants, starting new seedlings, and overall cleanliness.
  • Educate students on proper harvesting methods of growing field produce.
  • Collect and deliver produce and eggs to Helping Up Mission.
  • Assist in other farm tasks when needed.
  • Take photos and create promotional flyers for upcoming farm events.

Retail Operations Manager/Event Coordinator

Mount Royal Soap Company
05.2021 - 04.2023
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Entered and tracked product data within Shopify to ensure up to date stock and product descriptions.
  • Prepared all outgoing orders to be packed and shipped via UPS and USPS.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly.
  • Created strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Showed exemplary customer service through daily in-person interactions, e-mail correspondence, phone calls, and social media outlets.
  • Created social media content by means of reels and photos for Instagram, Facebook, and Tiktok.
  • Assisted in marketing strategies on a rotating seasonal basis to boost store and online sales.
  • Managed seasonal outdoor night markets at the store by means of procuring vendors and food vendors.
  • Worked occasional events and farmers market stands when needed.
  • Assisted in the hiring and interview process of new employees.

Guest Services

The Star-Spangled Banner Flag House
08.2015 - 04.2016
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Processed guest payments and provided accurate change.
  • Performed opening and closing duties of the museum grounds.
  • Streamlined operational processes to maximize efficiency and customer satisfaction.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Maintained overall cleanliness of museum and gift shop on a daily basis.
  • Answered all incoming phone inquiries and directed calls to other departments when needed.

Culinary & Field Volunteer Assistant

Great Kids Farm
05.2015 - 08.2015
  • Prepared produce grown on the farm to use in educational classes for visiting Baltimore City students.
  • Lead educational classes by means of interactive education with healthy food.
  • Lead projects directing Youthworks employees around the farm.
  • Directed and educated volunteers visiting on days of service.
  • Assisted in entering donor information via Blackbaud.


Office Manager

Coale, Pripstein & Associates, P.A.
12.2014 - 03.2015
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering needed supplies.
  • Answered and directed all incoming calls and e-mails on a daily basis.
  • Managed web portal containing client data via file share.
  • Assisted in client issues within the online portal such as password retrieval and navigation.
  • Updated client information to file tax returns through a series of connected programs.
  • Prepared physical returns for clients by a series of bound booklets.
  • Managed all clerical duties such as meeting minutes, supplemental notes, and partner calendars.

Office Manager

The Star-Spangled Banner Flag House
07.2013 - 11.2014
  • Managed and reconciled daily cash flow by means of Quickbooks.
  • Performed needed bookkeeping tasks such as bank deposits, bank reconciliation, and bill pay.
  • Received and recorded foundation giving, donations and membership contributions.
  • Managed employee timesheets and called in bi-weekly payroll processing.
  • Prepared membership cards and thank you letters for patrons and donors.
  • Assisted in editing and creating e-mailers via Constant Contact.
  • Managed social media outlets such as Facebook and Twitter by means of sharing relevant information and photo content.
  • Managed website to display current event information and up to date visiting hours.
  • Coordinated all incoming tours to the museum. Including but not limited to large bus tours for the bicentennial and multiple school visits.
  • Managed all online ticket sales to monitor flux of patrons and navigating staff needs.
  • Assisted in event coordination for weddings and special programming.

Receptionist

Ojas Wellness Center
10.2012 - 07.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly to assist in client needs and booking appointments.
  • Performed daily register reconciliations and bank deposits when needed.
  • Assisted in various promotions and organized donation drives.
  • Managed bi-weekly inventory to ensure accurate availability of supplies.

Assistant Manager

Charmington's, Cooperative Coffee Shop
01.2010 - 10.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Hired and trained new employees on all procedures and functions of the shop to secure accuracy and safe food handling.
  • Managed weekly inventory lists to ensure that the shop was well stocked.
  • Performed daily cash register reconciliations and bank deposits for accurate recordings.
  • Created and promoted events via social media outlets such as Facebook.

Education

No Degree - Horticulture

CCBC - Dundalk

High School Diploma -

The Seton Keough High School
06.2003

Skills

  • Certified tractor driver - hydrostatic and standard
  • Master Gardener

Timeline

Gadener/Greenhouse Attendent

Baltimore County Agriculture Center & Farm Park
06.2023 - Current

Retail Operations Manager/Event Coordinator

Mount Royal Soap Company
05.2021 - 04.2023

Guest Services

The Star-Spangled Banner Flag House
08.2015 - 04.2016

Culinary & Field Volunteer Assistant

Great Kids Farm
05.2015 - 08.2015

Office Manager

Coale, Pripstein & Associates, P.A.
12.2014 - 03.2015

Office Manager

The Star-Spangled Banner Flag House
07.2013 - 11.2014

Receptionist

Ojas Wellness Center
10.2012 - 07.2013

Assistant Manager

Charmington's, Cooperative Coffee Shop
01.2010 - 10.2012

No Degree - Horticulture

CCBC - Dundalk

High School Diploma -

The Seton Keough High School
Anjelica Llewellyn