Anjelica Llewellyn
Baltimore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Gadener/Greenhouse Attendent
Baltimore County Agriculture Center & Farm Park
06.2023 - Current
- Manage and maintain the demonstration farm field to ensure plant succession and weeding.
- Assist in daily operations of greenhouse by means of watering plants, starting new seedlings, and overall cleanliness.
- Educate students on proper harvesting methods of growing field produce.
- Collect and deliver produce and eggs to Helping Up Mission.
- Assist in other farm tasks when needed.
- Take photos and create promotional flyers for upcoming farm events.
Retail Operations Manager/Event Coordinator
Mount Royal Soap Company
05.2021 - 04.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Entered and tracked product data within Shopify to ensure up to date stock and product descriptions.
- Prepared all outgoing orders to be packed and shipped via UPS and USPS.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly.
- Created strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Showed exemplary customer service through daily in-person interactions, e-mail correspondence, phone calls, and social media outlets.
- Created social media content by means of reels and photos for Instagram, Facebook, and Tiktok.
- Assisted in marketing strategies on a rotating seasonal basis to boost store and online sales.
- Managed seasonal outdoor night markets at the store by means of procuring vendors and food vendors.
- Worked occasional events and farmers market stands when needed.
- Assisted in the hiring and interview process of new employees.
Guest Services
The Star-Spangled Banner Flag House
08.2015 - 04.2016
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Processed guest payments and provided accurate change.
- Performed opening and closing duties of the museum grounds.
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained overall cleanliness of museum and gift shop on a daily basis.
- Answered all incoming phone inquiries and directed calls to other departments when needed.
Culinary & Field Volunteer Assistant
Great Kids Farm
05.2015 - 08.2015
- Prepared produce grown on the farm to use in educational classes for visiting Baltimore City students.
- Lead educational classes by means of interactive education with healthy food.
- Lead projects directing Youthworks employees around the farm.
- Directed and educated volunteers visiting on days of service.
- Assisted in entering donor information via Blackbaud.
Office Manager
Coale, Pripstein & Associates, P.A.
12.2014 - 03.2015
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering needed supplies.
- Answered and directed all incoming calls and e-mails on a daily basis.
- Managed web portal containing client data via file share.
- Assisted in client issues within the online portal such as password retrieval and navigation.
- Updated client information to file tax returns through a series of connected programs.
- Prepared physical returns for clients by a series of bound booklets.
- Managed all clerical duties such as meeting minutes, supplemental notes, and partner calendars.
Office Manager
The Star-Spangled Banner Flag House
07.2013 - 11.2014
- Managed and reconciled daily cash flow by means of Quickbooks.
- Performed needed bookkeeping tasks such as bank deposits, bank reconciliation, and bill pay.
- Received and recorded foundation giving, donations and membership contributions.
- Managed employee timesheets and called in bi-weekly payroll processing.
- Prepared membership cards and thank you letters for patrons and donors.
- Assisted in editing and creating e-mailers via Constant Contact.
- Managed social media outlets such as Facebook and Twitter by means of sharing relevant information and photo content.
- Managed website to display current event information and up to date visiting hours.
- Coordinated all incoming tours to the museum. Including but not limited to large bus tours for the bicentennial and multiple school visits.
- Managed all online ticket sales to monitor flux of patrons and navigating staff needs.
- Assisted in event coordination for weddings and special programming.
Receptionist
Ojas Wellness Center
10.2012 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly to assist in client needs and booking appointments.
- Performed daily register reconciliations and bank deposits when needed.
- Assisted in various promotions and organized donation drives.
- Managed bi-weekly inventory to ensure accurate availability of supplies.
Assistant Manager
Charmington's, Cooperative Coffee Shop
01.2010 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Hired and trained new employees on all procedures and functions of the shop to secure accuracy and safe food handling.
- Managed weekly inventory lists to ensure that the shop was well stocked.
- Performed daily cash register reconciliations and bank deposits for accurate recordings.
- Created and promoted events via social media outlets such as Facebook.
Education
No Degree - Horticulture
CCBC - Dundalk
High School Diploma -
The Seton Keough High School
06.2003
Skills
- Certified tractor driver - hydrostatic and standard
- Master Gardener
Timeline
Gadener/Greenhouse Attendent
Baltimore County Agriculture Center & Farm Park
06.2023 - Current
Retail Operations Manager/Event Coordinator
Mount Royal Soap Company
05.2021 - 04.2023
Guest Services
The Star-Spangled Banner Flag House
08.2015 - 04.2016
Culinary & Field Volunteer Assistant
Great Kids Farm
05.2015 - 08.2015
Office Manager
Coale, Pripstein & Associates, P.A.
12.2014 - 03.2015
Office Manager
The Star-Spangled Banner Flag House
07.2013 - 11.2014
Receptionist
Ojas Wellness Center
10.2012 - 07.2013
Assistant Manager
Charmington's, Cooperative Coffee Shop
01.2010 - 10.2012
No Degree - Horticulture
CCBC - Dundalk
High School Diploma -
The Seton Keough High School
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