Ann Byrd
Baltimore
Summary
Dedicated professional with a proven track record at McDonald's and Morgan State University, excelling in customer service and interactive communication. Demonstrates integrity and a strong ability to multitask, seamlessly blending hard and soft skills. Achieved significant improvements in team efficiency and customer satisfaction, mentoring peers and enhancing organizational goals.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
09.2022 - Current
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Teacher's Assistant
Morgan State University
10.2023 - 12.2023
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Mentored and tutored individual students needing additional help.
Education
Bachelor of Science - ACS Chemistry
Morgan State University
Baltimore, MD12-2025
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06-2021
Skills
- Integrity and honesty
- Interactive communication skills
- Multitasking and organization
- Customer service
- Willingness to learn
Languages
Chinese (Mandarin)
Limited Working
Software
Google slides
Goole docs
Google sheets
Microsoft word
Microsoft powerpoint
Microsoft excel
Timeline
Teacher's Assistant
Morgan State University
10.2023 - 12.2023
Crew Member
McDonald's
09.2022 - Current
Bachelor of Science - ACS Chemistry
Morgan State University
High School Diploma -
Oxon Hill High School