Anna Kokosinski
Cumberland
Summary
Highly experienced healthcare operations professional with a proven track record in hospital environmental services, medical equipment collection, and team leadership. Former Medline Collection Technician with firsthand knowledge of hospital workflows, compliance standards, and clinical staff collaboration. Currently serving as a Housekeeping Manager at UPMC Western Maryland, overseeing high-stakes operations where precision, accountability, and regulatory compliance are non-negotiable. Recognized for exceptional work ethic, operational excellence, and the ability to represent organizations with professionalism and authority in clinical environments.
Overview
4
4
years of professional experience
Work History
Operations Manager
Crothall Healthcare Services
Cumberland
03.2025 - Current
- Lead and manage Environmental Services operations within a hospital setting where cleanliness, compliance, and patient safety are critical.
- Ensure all areas meet or exceed hospital, state, and regulatory cleanliness standards with zero margin for error.
- Supervise, train, and hold staff accountable to the highest performance and safety expectations.
- Conduct inspections, audits, and corrective actions to maintain continuous compliance.
- Collaborate with hospital leadership and clinical departments to support daily operations and urgent needs.
- Demonstrated ability to manage high-pressure environments while maintaining consistency, efficiency, and professionalism.
Collection Technician
Medline Industries, Inc
Cumberland
09.2024 - 03.2025
- Collected, handled, and shipped used hospital medical equipment in accordance with Medline procedures and healthcare compliance standards.
- Maintained regular communication with hospital staff to provide updates, coordinate collections, and ensure seamless service.
- Represented Medline professionally within hospital environments, building trust and strong working relationships with clinical and support teams.
- Ensured accurate documentation, labeling, and transport of equipment to maintain traceability and quality assurance.
- Managed routes efficiently while adhering to safety, cleanliness, and scheduling requirements.
Housekeeper
UPMC Western Maryland
Cumberland
10.2021 - 09.2024
- Performed detailed cleaning and sanitation in patient rooms, surgical areas, and high-risk hospital environments.
- Followed strict infection control protocols and hospital policies to support patient safety and care outcomes.
- Developed a strong foundation in hospital operations, compliance expectations, and teamwork under pressure.
- Built strong relationships, as well as trust. Not only with hospital staff, but patients as well.
- Recognized for reliability, attention to detail, and commitment to excellence, laying the groundwork for advancement into leadership.
Education
High School Diploma -
Keystone Online Academy
Baltimore, MD05-2018
Skills
- Medical Equipment Collection
- Hospital Compliance
- Infection Control
- Route Efficiency
- Independent Operations
- Clinical Staff Communication
- Quality Assurance
- Regulatory Documentation
- Leadership & Accountability
- High-Pressure Performance
Languages
Polish
Limited
Timeline
Operations Manager
Crothall Healthcare Services
03.2025 - Current
Collection Technician
Medline Industries, Inc
09.2024 - 03.2025
Housekeeper
UPMC Western Maryland
10.2021 - 09.2024
High School Diploma -
Keystone Online Academy