Summary
Overview
Work History
Skills
Name & Contact
Refrences
Timeline
Generic

Anna Lawson

Silver Spring

Summary

Highly organized professional with exemplary multitasking, time management, and customer service skills. Very willing to go the extra mile to assist others with solving problems. Committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Office Assistant

Capital Women's Care, Contemporary OB/GYN
10.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Trained new hires in multiple locations.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • In charge of Pre-Collections List every month, called patients to schedule payment plans and inform them of existing balances.
  • Processed and filled out any FMLA/Disability forms upon patient request.

Eventing Groom

Lat Frontier Farm
06.2021 - 09.2023
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Led horses from stables to fields and back to maintain control of animals.
  • Traveled to Competitions around the U.S. and Canada.
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
  • Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
  • Prepared horses for riding, competitions and shows to condition animals to perform at best.
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.
  • Tacked up horses to increase control over movements.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Assisted with development of animal behavior modification plans.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Educated visitors and staff on proper animal care and handling.
  • Kept records of vaccinations, worming and shoeing to maintain animal health.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.

Working Student

Jacob Fletcher
08.2019 - 06.2021
  • Prepared horses for riding, competitions and shows to condition animals to perform at best.
  • Educated visitors and staff on proper animal care and handling.
  • Tacked up horses to increase control over movements on a daily basis.
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Led horses from stables to fields and back to maintain control of animals.
  • Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Traveled to Competitions up and down the East coast.

Assistant Barn Manager

Destination Farm
03.2017 - 08.2019
  • Monitored overall health and well-being of 40 horses, paying attention to signs of concern.
  • Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
  • Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
  • Preserved property by mowing, plowing and moving hay to proper storage locations.
  • Set and improved standard operating procedures to oversee stock management, pond maintenance and feeding schedules.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.

Skills

  • Appointment Scheduling
  • Verbal and written effective communication
  • Administrative Skills
  • Sensitive information handling
  • Strong Work Ethic
  • Attention to Detail
  • Punctual and Reliable
  • Product Inventories
  • Customer Service
  • Time Management
  • Telephone Etiquette
  • Problem-solving skills

Name & Contact

Refrences

Amanda Hanner

Phone: (540) 431-7097

Email: amanda.hanner@hotmail.com


Rosalia Ramirez

Phone: (240) 725-8090

Timeline

Office Assistant

Capital Women's Care, Contemporary OB/GYN
10.2023 - Current

Eventing Groom

Lat Frontier Farm
06.2021 - 09.2023

Working Student

Jacob Fletcher
08.2019 - 06.2021

Assistant Barn Manager

Destination Farm
03.2017 - 08.2019

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Anna Lawson