Anneke Tennyson
Silver Spring,MD
Summary
Results-driven professional with extensive experience in overseeing daily operations and implementing strategic initiatives to drive business growth and profitability. Skilled in developing and executing both short-term and long-term business strategies, with a keen focus on aligning organizational goals with performance metrics. Strong analytical and problem-solving abilities, accompanied by excellent communication, customer service, and leadership skills. Committed to fostering a positive and productive work environment that encourages collaboration and innovation, as well as driving sales growth and achieving business results.
Overview
11
11
years of professional experience
Work History
Sales Manager
Matrice Car Motors
05.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups of approximately 30 incoming calls, emails, and inquiries from customers.
- Led a successful sales team of over 4 people by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Operations Manager
Staples
09.2015 - 04.2023
- Managed scheduling, training and inventory control
- Supervised operations staff of over 15 employees to ensure compliance with company policies and procedures.
- Built strong operational teams to meet process and production demands
- Delivered positive customer experiences by implementing effective quality assurance practices
- Managed daily operations by leading the execution of both short-term and long-term strategies aimed at achieving business objectives and profitability targets.
- Addressed customer concerns with suitable solutions
- Motivated and evaluated personnel for performance improvement and goal achievement
- Guided employees on understanding and meeting changing customer needs and expectations
Waitress
Red Lobster
05.2014 - 08.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
BBA - Business Administration
University of Maryland Global Campus
Hyattsville, MD07-2025
Some College (No Degree) - Nursing
Montgomery College
Takoma Park, MDHigh School Diploma - undefined
John F Kennedy High School
Silver Spring, MD06.2014
Skills
- Team Leadership
- Sales team training
- Sales strategy development
- Problem-Solving
- Staff Management
- Operations Monitoring
- Customer Service
- Strategic Planning
- Project Management
- Inventory Management
- Communication Skills
Timeline
Sales Manager
Matrice Car Motors
05.2023 - Current
Operations Manager
Staples
09.2015 - 04.2023
Waitress
Red Lobster
05.2014 - 08.2015
High School Diploma - undefined
John F Kennedy High School
BBA - Business Administration
University of Maryland Global Campus
Some College (No Degree) - Nursing
Montgomery College
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