Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annette Manga

Baltimore

Summary

Dedicated and motivated professional with strong adaptability, work ethic, and interpersonal skills, seeking to contribute in a scope processing or healthcare support role. Proven ability to work independently and collaboratively, mastering new tasks quickly and efficiently. Skilled in performing administrative duties that support patient care, with a focus on professionalism, accuracy, and problem-solving. Committed to ensuring the proper documentation, assembly, and distribution of medical equipment in compliance with healthcare standards. Detail-oriented team player with excellent communication and time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver Supervisor

Creative Options
04.2024 - Current
  • Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient''s specific requirements.
  • Increased safety measures by conducting risk assessments and promptly implementing necessary precautions in the home environment.
  • Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.
  • Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
  • Implemented creative solutions to address unique challenges faced by individual patients, optimizing care delivery while maintaining resource efficiency.

Lead Patient Care Coordinator

Lifebridge Health
12.2023 - 02.2025
  • Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Reduced administrative errors by implementing standardized documentation procedures for patient records.
  • Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
  • Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.

Administrative Assistant

DHL Supply Chain
08.2020 - 12.2023
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Fulfillment Lead

Amazon
08.2020 - 03.2022
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Prioritized tasks to meet dynamic conditions and changing company demands.
  • Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
  • Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.

Customer Service Representative

John Lewis & Partners
01.2019 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Merchandise Associate

New Look
01.2018 - 12.2018
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.

Education

Associate of Science - Health Information Technology

Rasmussen University
Altamonte Springs, FL

Business Administration (BTEC Triple Award) - undefined

Richard Taunton Sixth Form College

Skills

  • Effective time management
  • Proficient in Microsoft Office Suite
  • Medical Terminology
  • Detail-oriented approach
  • Professional development
  • Clear and concise communication skills

Certification

  • Certified Medication Technician (CMT)
  • CPR & First Aid (AED Inclusive)

Timeline

Caregiver Supervisor

Creative Options
04.2024 - Current

Lead Patient Care Coordinator

Lifebridge Health
12.2023 - 02.2025

Administrative Assistant

DHL Supply Chain
08.2020 - 12.2023

Fulfillment Lead

Amazon
08.2020 - 03.2022

Customer Service Representative

John Lewis & Partners
01.2019 - 07.2020

Merchandise Associate

New Look
01.2018 - 12.2018

Business Administration (BTEC Triple Award) - undefined

Richard Taunton Sixth Form College

Associate of Science - Health Information Technology

Rasmussen University

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Annette Manga