Annissa Way
Lanham
Summary
With over 20 years of experience in customer service, including a decade in healthcare, I bring a proven track record of delivering high-quality support and solutions in fast-paced environments. Throughout my career, I have honed my ability to manage complex customer interactions, improve service outcomes, and build strong, trusted relationships. My healthcare background has equipped me with a deep understanding of medical protocols, patient care, and the ability to work collaboratively within multidisciplinary teams. Currently leveraging a security clearance with the Department of Defense, I am seeking new opportunities to utilize my skills in customer service, healthcare expertise, and commitment to operational excellence in secure, high-stakes environments. I am passionate about contributing to organizations focused on innovation, problem-solving, and mission success.
Overview
2026
2026
years of professional experience
Work History
Medical Administrative Specialist
IRMAC
- Utilized the AVAYA automated Call Distribution (ACD) system to manage appointment-related calls for the National Capital Region
- Accurately scheduled medical appointments, validated patient eligibility, and documented appointment details via phone or other methods
- Supported Primary Care Managers (PCM) by processing appointments and allocating access to care within established timeframes
- Proactively called patients to schedule appointments, documented contact attempts, and provided visit instructions as per booking protocols
- Verified patient registration and health data using MHS Genesis and DEERS systems
- Collaborated with Referral Management Reviewers for efficient referral scheduling
- Directed beneficiary eligibility questions to the Chief, PAD at the MTF
- Provided clinic appointment access and communicated with medical staff via electronic messages
Practical Nurse / Medical Assistant
Gohealth Inova Urgent Care
- Assisted in the examination and treatment of patients under physician supervision
- Managed patient check-in and registration; recorded vital signs (pulse rate, blood pressure, temperature, weight, height)
- Maintained a safe and secure work environment by complying with legal regulations and workplace procedures
- Performed EKGs and collected blood samples for laboratory analysis
- Managed supply inventory and ensured equipment was ready for use
- Roomed patients efficiently to maintain timely operations
Contract Medical Assistant
Quadrant Inc.
01.2023 - Current
- Assisted in patient examinations and treatments under the direction of a physician
- Verified patient information, took medical histories, and performed preliminary physical tests (blood pressure, weight, temperature)
- Performed EKGs and maintained equipment for optimal operation
- Ensured patient care areas were stocked and equipment was functioning
- Roomed patients promptly for scheduled exams
Graduate Practical Nurse
BAYADA Home Health – Genesis Healthcare
01.2022 - 01.2023
- Conducted patient assessments and educated family members on care procedures
- Administered prescribed treatments and therapies
- Coordinated care with multidisciplinary teams to ensure efficient patient outcomes
- Managed supplies and responded to emergency situations when required
- Collaborated with nursing teams and patients to develop individualized care plans
Student Licensed Practical Nurse
Preferred Care at Absecon Manor
01.2021 - 01.2022
- Conducted physical assessments, monitored vital signs, and documented patient progress
- Administered medications as prescribed and maintained detailed patient charts
- Assisted in patient transport and discharge processes
- Utilized therapeutic communication techniques to support patients’ emotional well-being
Medical Assistant
Mercy Medical Associates
01.2021 - 01.2022
- Recorded patient medical histories and vital signs, ensuring accurate documentation
- Assisted with administering vaccines, medications, and performing minor procedures
- Managed medical equipment, ensuring proper cleaning and maintenance
- Assisted in patient education and provided necessary treatment instructions
Medical Assistant
Vybe Urgent Care
01.2019 - 01.2020
- Prepared patients for examinations and procedures
- Performed phlebotomy, administered immunizations, and assisted with minor procedures
- Ensured exam rooms were stocked and maintained cleanliness standards
- Supported the care team with administrative duties such as scheduling and managing patient referrals
Medical Assistant
Delaware Valley Community Health Inc.
01.2017 - 01.2019
- Updated patient medical records and assisted with appointment scheduling
- Collected blood specimens, administered vaccines, and managed lab samples
- Prepared patients for examination, assisted physicians, and performed basic medical procedures
Loan Counselor
PHEAA
01.2015 - 01.2017
- Provided customer support for billing inquiries, account adjustments, and loan statuses
- Resolved inquiries efficiently using web-based resources and demonstrated excellent communication skills
Campus Student Representative
Aviation Institute and Maintenance
01.2014 - 01.2015
- Facilitated the transition for potential students from Admissions to Financial Aid
- Assisted students with FAFSA applications and financial aid processes
Administrative Assistant
Aviation Institute and Maintenance
01.2014 - 01.2015
- Managed phone inquiries, scheduled appointments, and updated student records
- Scanned and uploaded student files to maintain accurate records
Medical Assistant Intern
Dr. David Nadler and Associates
01.2013 - 12.2013
- Assisted with patient intake, including taking vital signs and preparing exam rooms
- Provided support during minor procedures and sterilized medical instruments
Fashion Assistant
Harcum College
01.2011 - 01.2012
- Assisted with organizing fabrics, machines, and display projects for fashion-related tasks
Office Assistant
Walter D. Palmer Leadership Prep Charter
01.2010 - 01.2011
- Answered phones, relayed messages, and managed document scanning
- Assisted with file creation and updates for office and upper-level staff
Education
Licensed Practical Nurse -
Prism Career Institute
Egg Harbor Township, NJ05.2022
Medical Assistant -
Kaplan Career Institute
Broomall, PA05.2013
Skills
- Certified Medical Assistant
- Licensed Practical Nurse
- EKG
- Phlebotomy
- Medical Billing & Coding
- BLS/CPR Certified
- Patient Care
- Medical Record Keeping
Timeline
Contract Medical Assistant
Quadrant Inc.
01.2023 - Current
Graduate Practical Nurse
BAYADA Home Health – Genesis Healthcare
01.2022 - 01.2023
Student Licensed Practical Nurse
Preferred Care at Absecon Manor
01.2021 - 01.2022
Medical Assistant
Mercy Medical Associates
01.2021 - 01.2022
Medical Assistant
Vybe Urgent Care
01.2019 - 01.2020
Medical Assistant
Delaware Valley Community Health Inc.
01.2017 - 01.2019
Loan Counselor
PHEAA
01.2015 - 01.2017
Campus Student Representative
Aviation Institute and Maintenance
01.2014 - 01.2015
Administrative Assistant
Aviation Institute and Maintenance
01.2014 - 01.2015
Medical Assistant Intern
Dr. David Nadler and Associates
01.2013 - 12.2013
Fashion Assistant
Harcum College
01.2011 - 01.2012
Office Assistant
Walter D. Palmer Leadership Prep Charter
01.2010 - 01.2011
Licensed Practical Nurse -
Prism Career Institute
Medical Assistant -
Kaplan Career Institute
Medical Administrative Specialist
IRMAC
Practical Nurse / Medical Assistant
Gohealth Inova Urgent Care
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