Antastasia Shaw-Evans
Reisterstown
Summary
Compassionate Direct Care Support Supervisor promoting positive behavior, social development and emotional well-being among all individuals in need. Possess specialized skills being able to establish support and trust among all individuals, helping to complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Direct Support Aide
Companions
Baltimore
05.2020 - Current
- Encouraged independence among elderly clients through teaching them basic skills such as cooking meals, using technology.
- Maintained accurate records on each resident's medical condition and progress notes on a daily basis.
- Assisted in the development of individualized plans of care for residents according to their needs.
- Responded promptly to emergency situations related to patient health or safety risks.
- Provided leadership and guidance to Caregivers, ensuring proper care of elderly patients.
- Organized monthly team building exercises for staff members aimed at improving collaboration amongst them.
- Evaluated performance of Caregivers regularly for improvement purposes.
- Served as a liaison between families and healthcare providers regarding patient progress reports or other issues concerning their wellbeing.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Facilitated team building activities among direct care staff members.
- Developed strategies for improving customer service levels within the organization.
- Resolved conflicts between staff members or between staff and residents when necessary.
- Evaluated job performance of direct care staff through observation, coaching, feedback, and formal reviews.
- Collaborated with families and outside agencies regarding resident needs.
- Provided orientation, training and supervision of direct care staff.
- Developed and implemented individual care plans for residents.
- Initiated investigations into allegations of abuse or neglect.
- Maintained accurate documentation of all services provided to residents.
- Ensured compliance with state regulations and facility policies.
- Implemented behavior management techniques as needed for residents.
- Performed medication administration duties as required by policy.
- Monitored staff's performance to ensure that quality standards were met.
- Conducted employee training and development activities for direct care staff via formal training sessions and informal mentoring and role modeling.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Supervisor of Environmental Services-Floor Tech
Multicorp Commercial Cleaning
Baltimore
02.2022 - 07.2024
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Youth Supervisor
The Children's Guild
Baltimore
08.2018 - 09.2022
- Aide children with emotional and behavior disabilities
- Monitoring students mood or behavior
- Provide instructional services to student/Daily Documentation
- Support and/or assist the student to become as independent as possible
- Supervising youth between the ages of 8-17 years old
- Assisting and monitoring all hygienic needs including basic care needs
- Documenting the individual behavior of the client(s)
- Transport clients to daily activities
- Ensure safety for all clients, staff, and visitors
- Scheduling Staff, Intake New Students, Prepare all Proper Documentation needed on Daily
- House Inspections , Train Staff on Proper Procedures and Policies, Administration Duties
- Budget
- Monthly Allowance for House
- Hold Staff Meetings
- Log all students Documentation in secure computer file
- Created work schedules
- Demonstrated excellent people skills in both client and employee relationships
- Managed day to day operations
- Provided leadership, guidance and support to staff members.
- Maintained records of program activities, participant attendance, and progress towards goals.
- Organized, led and facilitated group activities for children aged 3-18 years old.
- Assisted with the development of educational plans and goals for youth participants.
- Implemented behavioral interventions when needed to ensure a safe environment for all participants.
- Facilitated communication between staff members, volunteers, community partners and other organizations involved with the program.
- Participated in trainings on topics such as child abuse prevention, first aid, CPR certification, cultural awareness, diversity training.
- Developed individual plans to address specific needs of each child.
- Provided crisis intervention services when necessary including mental health referrals or suicide prevention strategies.
- Collaborated with school personnel regarding academic performance of participating students.
- Supervised and monitored the activities of youth during recreational programs.
- Established strong relationships with local law enforcement agencies to ensure effective communication when needed.
- Ensured safety protocols were followed at all times by staff and participants.
- Assessed social emotional functioning levels of each participant through interviews and observations.
- Monitored progress of youth towards attainment of program objectives.
- Provided guidance and support to youth in developing positive behavior patterns.
- Supervised activities to keep children safe in various situations.
- Supervised student projects and field trips.
Environmental Services Supervisor
Textron Systems
Hunt Valley
03.2015 - 12.2018
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Maintaining and cleaning the facility floors by waxing, stripping and/or buffing
- Follow procedures for the use of machinery to prevent damage to the floor or staff
- Prepare cleaning solutions
- Assist with training new members of the custodial team
- Scheduling, payroll, Conduct staff meetings
- Supervised and directed daily work of a team for sanitation personnel.
- Led training in sanitation and cleaning practices.
- Stored chemicals in compliance with m
- all regulations.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Established and enforced safety protocols and guidelines for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, budgets and payrolls.
- Addressed customer feedback and complaints to maximize satisfaction.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Reported any damages or problems with facilities to management in a timely manner.
- Provided training to new and existing custodial personnel on proper cleaning techniques, use of chemicals, and other related topics.
- Maintained inventory of supplies necessary for daily operations, including janitorial equipment and cleaning products.
- Standardized purchase of all equipment, tools and supplies to control costs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Performed routine maintenance checks on all tools, chemicals, and machines utilized by staff in the course of their duties as a Floor Technician Supervisor.
- Ensured compliance with OSHA regulations regarding safe working conditions for employees.
- Assisted with training new hires in proper usage and operation of cleaning equipment.
- Maintained records of floor care supplies and equipment inventory levels.
- Implemented safety protocols for staff handling of chemicals, machinery and other materials.
- Supervised and trained floor technicians in proper use of cleaning products and equipment.
- Worked closely with management team on budgeting, cost savings initiatives, and other operational matters relating to the department's activities.
- Assessed employee performance through observation and feedback sessions; provided coaching and mentoring where appropriate.
- Provided guidance and support to Floor Technicians regarding best practices and techniques related to their job functions.
- Monitored floor technician's performance to ensure quality standards were met.
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Directed the implementation of safety protocols, quality control measures, and customer service initiatives to ensure compliance with regulations.
Education
Certification of Completion in -KinesiologySports/Coaching - Kinesiology-Sports/Coaching
American InterContinental University
Schaumburg, IL02-2014
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL02-2012
High School Diploma -
Belton Honea Path High School
Belton, SC05-2007
Skills
- Individual care planning
- Medication administration
- Behavior management
- Record keeping
- Performance evaluation
- Customer service
- Team collaboration
- Compliance monitoring
- Employee training
- Effective communication
- Crisis intervention
- Time management
- Leadership development
- First aid and CPR
- Documentation and reporting
- Transportation assistance
- Personal care assistance
- Adaptive equipment use
- Individualized planning
- Housekeeping tasks
- Activity planning
- Social skills development
- Community integration
- Health monitoring
- Safety awareness
- Hygiene assistance
- Decision-making support
- Recreational activities
- Mobility assistance
- Behavioral support
- Life skills training
- Active listening
- Health services
- Positive reinforcement
- Healthcare
- Case management experience
- Crisis management
- ADL support
- Individualized support planning
- Indirect patient care
- Health and safety requirements
- Verbal and written communication
- Client advocacy
- De-escalation techniques
- Medical records management
- Adaptability and flexibility
- Daily living support
- Appointment scheduling
Certification
- PCA - Personal Care Aide
- PCW - Personal Care Worker
- DCA - Direct Care Aide
- Teaching Certification/Training
- First Aid
- Kinesiology/Sports-Coaching
- Mandt Training
Timeline
Supervisor of Environmental Services-Floor Tech
Multicorp Commercial Cleaning
02.2022 - 07.2024
Lead Direct Support Aide
Companions
05.2020 - Current
Youth Supervisor
The Children's Guild
08.2018 - 09.2022
Environmental Services Supervisor
Textron Systems
03.2015 - 12.2018
Certification of Completion in -KinesiologySports/Coaching - Kinesiology-Sports/Coaching
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University
High School Diploma -
Belton Honea Path High School