Dynamic security professional with extensive experience at 5 Star Security, excelling in incident reporting and crime prevention. Proven track record in enhancing team performance through effective training and conflict resolution. Adept at implementing security protocols and fostering a safe environment, significantly reducing theft and vandalism incidents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Armed Security Sergeant/supervisor
5 Star Security
Baltimore
03.2024 - Current
Reduced incidents of theft and vandalism by conducting regular security audits and identifying potential risks
Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time
Implemented new scheduling system that maximized coverage during peak hours without increasing labor costs
Coordinated responses to emergency situations, ensuring swift resolution without harm to personnel or property
Responded to emergencies such as building alarms, accidents and criminal concerns
Provided backup to security officers to maintain coverage
Maintained a safe environment for staff and visitors with strict access control procedures
Reviewed and managed program operations with team of Number security personnel
Evaluated performance metrics of junior personnel, providing constructive feedback aimed at improving individual job performance as well as overall team efficiency
Utilized strong communication skills when liaising with other departments on matters related to safety and security planning
Managed incident reports, contributing to data-driven improvements in overall security operations
Assessed potential threats by staying up-to-date on current events and industry trends related to safety and security concerns
Participated in community outreach programs aimed at building positive relationships between local police force and public establishments such as schools or businesses, promoting overall neighborhood safety initiatives
Collaborated with local law enforcement agencies, ensuring timely response to security incidents
Enhanced security measures by implementing thorough patrolling routines and surveillance systems
Assisted in the development of efficient policies and protocols to minimize security breaches
Improved employee awareness of safety procedures through regular training sessions and presentations
Reviewed existing emergency procedures regularly, identifying any needed updates or improvements to better align with changing environments or safety guidelines
Trained and supervised new security professionals to maximize performance and understanding of protocols
Conducted regular patrols of facility to detect and deter security threats
Sergeant/Supervisor
Butler Security
Halethorpe
12.2021 - 03.2024
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
Identified operational inefficiencies and implemented corrective measures to increase effectiveness
Boosted team morale and performance, organizing regular training sessions and motivational meetings
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment
Conducted regular reviews of operations and identified areas for improvement
Educated staff on organizational mission and goals to help employees achieve success
Collected, arranged, and input information into database system
Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals
Forklift Operator/cup Line Operator/dangan Operato
Ufi United Foods International
05.2018 - 05.2019
Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries
Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas
Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
Operated forklift in compliance with OSHA guidelines and organizational policies
Operated equipment safely and efficiently to prevent damage to items and avoid injuries
Unloaded and stacked materials by raising and lowering lifting devices
Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas
Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements
Minimized product damage through careful maneuvering and transporting of fragile items
Education
High School Diploma - JRTC
City College
Baltimore, MD
06.2009
Skills
Workplace safety
CCTV monitoring
Physical security
Incident reporting
Security protocols
Perimeter security
Crime prevention
Security training
Patrol procedures
Event security monitoring
Daily incident reporting
Team leadership
Skilled in conflict resolution
Security team management
Surveillance
Certification
Handgun permit
Security Guard Certification
Timeline
Armed Security Sergeant/supervisor
5 Star Security
03.2024 - Current
Sergeant/Supervisor
Butler Security
12.2021 - 03.2024
Forklift Operator/cup Line Operator/dangan Operato