Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance patient efficiency. Proven track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Overview
5
5
years of professional experience
Work History
Community Health Outreach Worker
Charles County Health Department
01.2024 - 03.2025
Promoted healthy lifestyles by organizing and leading group activities such as walking clubs and nutrition workshops.
Built relationships with diverse community members through active listening, empathetic communication, and cultural competence practices.
Implemented creative solutions to address the unique challenges faced by underserved communities seeking healthcare services.
Established partnerships with external organizations to secure additional funding sources for expanded programming efforts.
MCHP Case Worker
Charles County Health Department
05.2023 - 01.2024
Reviewed and processed customer applications for the Maryland Children's Health Program an Family Medicaid
Provided bi-lingual customer service to client's following established policies and procedures of state and federal guidelines
Attended outreach events as required to communicate and assist customers in learning about the various programs and eligibility requirements offered by the Charles County Health Department
CNA
Clinton Healthcare
01.2022 - 01.2023
Assisted RNs with patient care
Charted
Assisted with daily living activities, promoting independence and dignity.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Unit Secretary
MedStar Franklin Square Medical Center
12.2020 - 12.2021
Provided administrative support to the ICU unit to ensure enhanced patient care
Compiled and maintainined unit statistics regarding patient admissions, discharges, and death
Provided information for patient admissions and discharges to foster timely processing
Maintained patient confidentiality in line with HIPPA regulations
Greeted and oriented patients and their family members
Answered calls to offer office information, answer questions, and direct calls to staff.
Greeted visitors, distributed mail and filing
Maintained a clean, organized work environment for optimal efficiency and maintained inventory of office supplies
Unit Secretary
Inova Alexandria Hospital
10.2019 - 12.2020
Provided administrative support to the surgical unit to ensure enhanced patient care.
Assisted clinical techs with patient mobility.
Maintained patient confidentiality in line with HIPPA
Provided information for patient admissions and discharges in an efficient and timely manner.
Answered phone calls to offer information, answer questions and direct calls to staff.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care.