Anthony Duvall
Baltimore
Summary
Professional administrative specialist prepared for high-impact roles in dynamic office settings. Brings valuable experience in managing complex calendars, supporting executive teams, and improving operational efficiency. Known for fostering collaborative environments and consistently achieving results through adaptable problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Senior Administrative Coordinator
Insight Global
02.2025 - 05.2025
- 90-Day temporary hire with John Hopkins University Johns Hopkins University Bloomberg Center.
- Served as the primary point of contact for work order management system (Angus) and departmental email.
- Triaged and responded to requests and follows up as needed.
- Communicated and/or schedules work or disruptions to office occupants.
- Updated workspace signs and directories. Creates and posts temporary building signage as needed.
- Scheduled and coordinates departmental meetings and events. Provides input on and assists in drafting and formatting department policies.
- Drafted and sends out internal and external departmental communications.
- Tracked building policies and SOP documents.
- Tracked information on the DC Resource Portal webpage and communicates needed changes as it relates to facilities policies.
- Coordinated scheduling and logistics for senior leadership meetings, optimizing time management.
- Supported document preparation and data entry, ensuring accuracy and compliance with company standards.
- Managed office supplies inventory, streamlining procurement processes to enhance operational efficiency.
- Assisted in onboarding new employees, facilitating smooth transitions into organizational culture and processes.
Data Analyst Administrator
Tatra Solutions
02.2024 - 02.2025
- Federal Government Contractor for The U.S. Bureau of Engraving and Printing
- Supported daily high call volume of those with mutilated currency while maintaining a professional demeanor under pressure.
- Prepare and create Workday procurement requests
- Maintained the office leadership's outlook calendar.
- Provided administrative assistance as requested
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Assisted with any mailing and shipping via FedEX, UPS, USPS, etc.
- Implemented best practices for electronic document capture, indexing, and storage to ensure accessibility and ease of retrieval for users across departments.
- Assisted in the creation of call scripts, optimizing efficiency and effectiveness of communications with clients.
- Assisted in the administration of the organization's document management system to support efficient document capture, storage, and retrieval processes
- Utilized data visualization tools to effectively communicate administrative insights.
- Assisted with printing, binding, and preparing of any materials as requested.
- Created various Excel documents to assist with pulling metrics data and presenting information for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Maintained accurate call records with diligent data entry and documentation of transactions.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Collaborated with cross-functional teams to define data requirements and reporting needs.
- Conducted data cleansing and validation processes to ensure data accuracy and reliability.
Document Specialist
VASTEC
12.2022 - 08.2023
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Prepared documents for projects in accordance with project manager, team or client specifications.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
Administrative Assistant
Defense Intelligence Agency
08.2022 - 12.2022
- Served as the primary sales clerk for the DIA Memorabilia Store, Washington D.C. area.
- Displayed courtesy in all interaction with customers.
- Prepared monthly reconciliations and documents for weekly, monthly and quarterly audits.
- Assist with travel and lodge arrangements.
- Operated the point of sales (POS) equipment to list and total prices of individual items purchases; collects cash and make change, and reconciles cash and credit card receipts.
- Filed material documents alphabetically, numerically, and chronologically.
- Received telephone calls, greets visitors, and ascertains the nature of the calls or visits
- Identified and make adjustments to correct errors causing failure to balance receipts.
- Processed request for returns, exchanges, or refunds as applicable.
- Prepared a wide variety of recurring and nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts.
- Safeguarded change and cash received from purchases. Restock shelves and displays. Stay abreast of current stock item prices to ensure accuracy of pricing.
- Supported meetings and conferences by coordinating attendance, clearances, preparing agendas and coordinating base access with security.
Trusted Referee
ID.me
12.2021 - 08.2022
- Responsible for directly managing a team of 10-15 Leaders and over 100 reps, focusing on performance and efficiency in our customer support efforts.
- Provided mission-critical identity verification support to our users.
- Worked in multiple units covering a breadth of technical, video, and email-related support.
- Provided timely, accurate, and efficient service to our customers via email and/or video chat.
- Verified member identification and follow verification procedures
- Worked with other customers to troubleshoot verification issues and provide a working solution.
- Assisted in documentation and playbook updates as necessary.
- Delivered regular feedback and manage performance reviews for 10-15 Team Leads
- Developed and grow high-performing representatives, identifying top performers for promotion.
- Managed expectations with underperforming representatives, determine mitigation strategy for underperforming trainees.
- Manage the Team Leads, working closely with them to execute needs across day-to-day technical coverage and representative development.
- Handle escalations and dive into urgent support issues where needed.
Customer Service Representative Team Lead
Rosenthal Landmark Honda
12.2020 - 12.2021
- Arranged paper and electronic payment records to
maintain well-organized fill systems and recordkeeping
compliance. - Assisted customers with special services, account updates
and promotional options. - Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Managed file archival and information retrievals.
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
- Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
- Transmitted documents, organized revisions and tracked changes.
- Streamlined workflow processes by collaborating with team members on effective document management strategies.
- Organized and reported on financial information to
document payment histories and assist with sound
financial accounting. - Answered questions about store policies and concerns to
support positive customer experiences. - Reconciled cash drawer at start and end of each shift,
accounting for errors and resolving discrepancies. - Provided primary customer support to internal and
external customers in fast-paced environment. - Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns. - Assisted customers with setting appointments, shipping
and special order requests, and arranging merchandise
System Services Representative
IBM
03.2018 - 09.2020
- On-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems.
- The primary technical interface to clients to coordinate hardware and/or software support and delivery of operational services as required by the client.
- Advised clients of preventive maintenance, configuration, operation, and environmental factors, which may impact product performance or impair the client's IT operation.
- Performed services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products.
- Accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).
- Supported procedures for compliant document retention and destruction, following organizational policies and regulatory guidelines.
- Assist in monitoring document lifecycle processes to ensure timely and compliant disposal of obsolete records.
- Collaborated with vendors to locate replacement components and resolve advanced problems
Education
High School Diploma -
Parkdale High School
Riverdale Park, MD01-2010
Skills
- Office administration
- Data entry
- Appointment scheduling
- Data collection
- Schedule management
- Document management
- Records management
- Order processing
- Event coordination
- Correspondence preparation
- Microsoft Excel
- Project support
- Report analysis
- Vendor management
- Effective verbal and writing
- Microsoft Suite software programs
- Excellent customer service skills
Timeline
Senior Administrative Coordinator
Insight Global
02.2025 - 05.2025
Data Analyst Administrator
Tatra Solutions
02.2024 - 02.2025
Document Specialist
VASTEC
12.2022 - 08.2023
Administrative Assistant
Defense Intelligence Agency
08.2022 - 12.2022
Trusted Referee
ID.me
12.2021 - 08.2022
Customer Service Representative Team Lead
Rosenthal Landmark Honda
12.2020 - 12.2021
System Services Representative
IBM
03.2018 - 09.2020
High School Diploma -
Parkdale High School