Anthony D Whorley
Baltimore
Summary
Dynamic professional with extensive experience at the Department of Homeland Security, excelling in customs compliance and documentation review. Proven ability in risk assessment and data analysis, ensuring regulatory adherence and operational efficiency. Adept at fostering collaboration and communication, driving successful outcomes in high-stakes environments. Commanding Officer equipped to make critical decisions and maintain order. Decisive in proactively approaching and solving problems. Reliable in rising to challenge of position and following through on issues.
Overview
25
25
years of professional experience
Work History
Entry Officer
Department of Homeland Security / Customs Border Protection
Baltimore
07.2024 - 05.2025
- Formal Entries: Reviewing and approving formal entries of imported goods, ensuring compliance with customs regulations.
- Duty and Tax Estimation: Estimating the amount of customs duties and applicable internal revenue taxes to be deposited.
- Bonding: Determining the amount of the bond to be furnished by the importer, pending final liquidation of the entry.
- Documentation Review: Examining personal documentation to ensure it's valid.
- Interrogation: Interviewing people to gather information about actions or the status of individuals.
- Detention and Confiscation: Detaining suspects or witnesses, and confiscating prohibited or dangerous items.
- Cargo Inspection: Inspecting cargo to identify potential hazards, such as illegal goods or dangerous materials.
- Other Security Tasks: May also be involved in locating suspicious objects or vehicles.
Family Services Case Manager
Department of Interior
Sterling
01.2022 - 07.2024
- Administrative and Management Support: Serving as advisors to management and performing tasks like budget support, acquisition, training, logistics, property management, records management, travel arrangements, human resources, and time and attendance administration.
- Operational Efficiency: Evaluating administrative programs and processes to identify improvements in efficiency and effectiveness.
- Analysis and Problem Solving: Applying analytical techniques to assess operations, pinpoint issues, and propose solutions.
- Communication and Coordination: Presenting information, facilitating discussions, and coordinating plans with relevant personnel.
- Utilized various products of Microsoft Offices to manage schedules, correspondence, scheduling meetings, documents, spreadsheets, calendars, SharePoint, PowerPoints for presentations, and various taskings within the needs of the office.
Family Services Case Manager
Department of Homeland Security
Baltimore
04.2018 - 09.2022
- Research detainee history using multiple sources to establish identity/citizenship and manage detained and non-detained dockets.
- Maintained and tracked files, correspondences, generated memorandums, official letters, and sent received certified mail and maintained filing systems safeguarding sensitive information.
- Provide administrative support to managers, supervisors or staff members by assisting in the day-to-day management of the office's activities.
- Summarize and tabulate detainee information from various reports, utilizing a variety of databases and automated systems.
- Operated Facsimile, telephonic systems, computer software such as Excel, Word, Email.
- Generate and verify detainer reports, encounters, charging documents, studies, data quality and create and revise spreadsheets, charts, graphs, and presentations.
- Exercise quality control over bond paperwork.
Mission Support Specialist
Department of Homeland Security / Office of the Principal Legal Advisor
Washington
09.2000 - 09.2022
- Administrative Support: Providing direct advice and guidance to employees on various administrative procedures and processes.
- Property Management: Assisting with inventory, records management, and processing reports related to property.
- Fleet Operations: Supporting fleet management, including scheduling maintenance and managing fleet card programs.
- Staffing and Benefits: Assisting with staffing, placement, and employee benefits.
- Facility Management: Coordinating facility repairs and recording information in management systems.
- Analysis and Reporting: Participating in analytical projects and preparing reports for management.
- Program Support: Assisting with the implementation and evaluation of program initiatives.
Security Officer Unarmed
Department of Social Services
Leonardtown
03.2018 - 04.2018
- Learned to interview applicants for Public Assistance, Medical Assistance and/or Food Stamps in the Family Investment Administration (FIA) of the Department of Human Resources in order to determine customer eligibility and need for FIA programs.
- Learned to explain program requirements and procedures to individual customers or in a group setting.
- Learned to elicit information as to family composition, employment, health status, financial obligations, parental status and living arrangements.
- Learned to calculate incomes and resources to establish benefit level.
- Learned to determine program eligibility in accordance with federal, State and local laws, policies, rules and regulations.
- Learned to check public records, such as birth records and real estate transactions.
- Learned to contact individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition.
- Learns to establish and maintain case records using computerized database systems.
- Learned to contact customers regarding discrepancies and refer questionable cases to the fraud unit for further follow-up.
- Learned to monitor case progress and apply appropriate sanctions when necessary.
- Learned to provide information on and make referrals to service agencies, organizations and vendors for appropriate services and information to meet customer health, housing, food, employment assistance, child care and transportation needs.
- Learned to serve as a customer advocate.
- Learned to provide basic counseling and problem solving support.
- Learned to make visits to customers homes to gather information.
- Learned to prepare appeal packages or testify in administrative appeals hearings.
- Performed other related duties.
Unarmed Security Officer
National Gallery Of Art
Washington
01.2017 - 03.2018
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Obtain help by sounding alarms.
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Control traffic by directing drivers.
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Maintain environment by monitoring and setting building and equipment controls.
- Maintain organization's stability and reputation by complying with legal requirements.
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
- Contributes to team effort by accomplishing related results as needed.
Security Officer
Joint Base Myer- Henderson Hall
Arlington
04.2016 - 01.2017
- Maintained a daily log of all activity during the assigned shift, at the assigned post.
- Reported and recorded all incidents that took place during the assigned shift in a detailed incident report.
- Performed walking/vehicular patrols throughout the duration of the shift.
- Enforced operations in accordance with Army Regulation AR 380-67, AR 190-13 and all other regulations that support post operating procedures.
- Verified identification of active military and their family, Department of Defense employees, retires, and contractors by utilizing hand held devices for verification of card holder.
- Manually handled the identification card and visually inspected authenticity of id card.
- Effectively assisted individuals with instructions both orally and written as it pertains to filling out paperwork for access to the garrison.
- Actively listened to individuals who had complaints, concerns, and practiced customer service skills to resolve the issue by seeking resolution to the problem.
- Enabled to assess/evaluate situations and resolve them without incident.
- Ability to identify critical issues quickly and accurately, and to be able to respond in an appropriate manner.
Case Manager
Alliance
Nottingham
04.2015 - 02.2016
- Assisted consumer to obtain and maintain all entitlements and benefits for which they are eligible, including VBA, HUD-VASH, MA, SSI and/or SSDI, Section 8 Housing, Pharmacy Assistance, TANF, etc.
- Completed monthly progress reports, 3-month reviews, contact notes and service plans on a timely basis that reflect progress towards goals.
- Provides transportation, advocacy, and crisis intervention and on-call availability as needed.
- Complied with HMIS training, data entry, and reporting requirements.
- Complied with all Veteran Administration reporting requirements.
- Conducting interviews with service users and their families to assess and review their situation.
- Performed undertaking and writing up assessments (sometimes in collaboration with other professionals), which meet specified standards and time scales.
- Offered information and support to service users and their families.
- Organized and managed packages of support to enable service users to lead the fullest lives possible.
Social Worker
Department of Community Based Services
Hopkinsville
02.2014 - 11.2014
- Maintained ethical practices with the consumers, their families, competent in relationships and ensured confidentiality in all cases.
- Conducted community-based outreach to identify and market services to eligible program participants and built relationships that allowed new opportunities for their participants.
- Provided assessments, diagnosis, and treatment for psychological illnesses through social case work and individual, group, family, and marital psychotherapy, consultations, education, prevention, and environmental manipulation to promote maximum benefits from the services provided.
- Conducting interviews with service users and their families to assess and review their situation.
- Performed undertaking and writing up assessments (sometimes in collaboration with other professionals), which meet specified standards and time scales.
- Offered information and support to service users and their families.
- Organized and managed packages of support to enable service users to lead the fullest lives possible.
Case Manager
Pencil Foundation
Nashville
06.2013 - 10.2013
- Assisted students with lifestyle choices and discussed the implication of those choices, which would promote better decision outcome.
- Utilized counseling and communication skills to engage the students and family members and build positive working relationships.
- Completed monthly progress reports on students, 3-month reviews, contact notes and service plans on a timely basis that reflect progress towards students goals.
Social Work
Department of Children Services
Clarksville
01.2013 - 06.2013
- Provided assessments, diagnosis, and treatment for psychological illnesses through social case work and individual, group, family, and marital psychotherapy, consultations, education, prevention, and environmental manipulation to promote maximum benefits from the services provided.
- Conducting interviews with service users and their families to assess and review their situation.
- Performed undertaking and writing up assessments (sometimes in collaboration with other professionals), which meet specified standards and time scales.
- Offered information and support to service users and their families.
- Organized and managed packages of support to enable service users to lead the fullest lives possible.
Security Officer
Woodland Youth Development Center
Nashville
08.2010 - 01.2013
- Maintained youth records by documenting behaviors, progress, and other essential information on the individual and reported peculiar documentation to supervisor, or nurse as it pertains to medication.
- Utilized software for record, documentation, and close out of youth activities.
- Performed duties in accordance with policies and regulations of the facility.
- Gain the cooperation, interest, and respect of other facility personnel by performing duties in a professional manner, employed courtesy, respect, patience, and composure, when conditions were unfavorable.
- Offered information and support to service users and their families.
- Organized and managed packages of support to enable service users to lead the fullest lives possible.
Communications Sergeant
501st ASMC
Fort Campbell
04.2007 - 04.2012
- Duties: Supervised 8-10 soldiers and was responsible for their educational endeavors, finance management, family interaction, and career schooling.
- Counseled soldiers and their families of upcoming programs that were essential to their livelihood.
- Demonstrated outstanding crisis case management on various soldiers and their family members (4-5 cases).
- Recommended, led, and managed soldiers and their families to Army/civilian related services/resources, to provide relief and aid in crisis with favorable results.
- Facilitated supportive services/counseling for soldiers and their families to address concerns related to transitioning out of the US Army into civilian.
- Maintained confidentiality with soldiers and their families and briefed commanding officers/Noncommissioned Officers on soldier's status and well-being.
- Handled and distributed classified material to individuals with appropriate security clearance.
- Maintained accountability of sensitive and classified documents; filed, following stringent document protection standards.
Communications Sergeant
US Army
Fort Campbell
04.2007 - 04.2012
- Duties: Installed, maintains and troubleshoots signal support equipment and terminal devices such as Advance System Improvement Program (ASIP) radios, 24 pack switchboards, Telephone set TA 312, V Satellite system, faxes, printers.
- Installed, operates and maintains designated radio, wire, cable and data distribution systems such as frequency modulated multi-channeled radio systems; 100 circuit manual switchboard relay system.
- Performed preventive maintenance checks and services on telephones and trained subordinates to perform similar tasks.
- Handled and distributed classified material to individuals with appropriate security clearance.
- Maintained accountability of sensitive and classified documents; filed, following stringent document protection standards.
- Ensured all classified data equipment was updated according to specific guidelines per manuals and technical bulletins.
- Research detainee history using multiple sources to establish identity/citizenship and manage detained and non-detained dockets.
- Maintained and tracked files, correspondences, generated memorandums, official letters, and sent received certified mail and maintained filing systems safeguarding sensitive information.
- Provide administrative support to managers, supervisors or staff members by assisting in the day-to-day management of the office's activities.
- Summarize and tabulate detainee information from various reports, utilizing a variety of databases and automated systems.
- Operated Facsimile, telephonic systems, computer software such as Excel, Word, Email.
- Generate and verify detainer reports, encounters, charging documents, studies, data quality and create and revise spreadsheets, charts, graphs, and presentations.
- Exercise quality control over bond paperwork.
- Worked extensively with internal logistics and civilian agencies in requesting/purchasing equipment in support of unit mission tasking.
Administration Specialist
US Army National Guard
Reisterstown
01.2007 - 03.2007
- Duties: Conducted telephonic meetings with organizations, divisions, and units in lieu of support request, to ensure request can be honored/denied by agency and Verified time and dates with agency for final approval through telephonic/letter correspondence.
- Working knowledge of military forms, regulations, standards, and transmittal letters and other supporting documents.
- Transported sensitive/non-sensitive classified/unclassified material to organizations, divisions, units, and other agency's without incident, to specific command echelons.
- Organized and prepared conference rooms for board, budget, training and other staff meetings.
- Monitored commanders’ schedule to prevent scheduling conflict, set up, cancelled and made travel arrangements for officiates within the office.
Correctional Officer
Department of Corrections
Jessup
01.2001 - 01.2007
- Duties: Searched for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach assigned areas, and working at heights.
- Provided custody and security of offenders including observing actions of offenders, squatting and bending to conduct 'pat' and 'strip' searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation.
- Supervised and provided security of offenders performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations which involve climbing stairs and ladders, and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather.
Education
Bachelor of Arts - Adult Development
Ashford University
San Diego, CA05-2024
Master of Science - Human Services
Webster University
St. Louis, MO05-2024
Skills
- Customs compliance
- Documentation review
- Cargo inspection
- Duty estimation
- Risk assessment
- Data analysis
Timeline
Entry Officer
Department of Homeland Security / Customs Border Protection
07.2024 - 05.2025
Family Services Case Manager
Department of Interior
01.2022 - 07.2024
Family Services Case Manager
Department of Homeland Security
04.2018 - 09.2022
Security Officer Unarmed
Department of Social Services
03.2018 - 04.2018
Unarmed Security Officer
National Gallery Of Art
01.2017 - 03.2018
Security Officer
Joint Base Myer- Henderson Hall
04.2016 - 01.2017
Case Manager
Alliance
04.2015 - 02.2016
Social Worker
Department of Community Based Services
02.2014 - 11.2014
Case Manager
Pencil Foundation
06.2013 - 10.2013
Social Work
Department of Children Services
01.2013 - 06.2013
Security Officer
Woodland Youth Development Center
08.2010 - 01.2013
Communications Sergeant
501st ASMC
04.2007 - 04.2012
Communications Sergeant
US Army
04.2007 - 04.2012
Administration Specialist
US Army National Guard
01.2007 - 03.2007
Correctional Officer
Department of Corrections
01.2001 - 01.2007
Mission Support Specialist
Department of Homeland Security / Office of the Principal Legal Advisor
09.2000 - 09.2022
Bachelor of Arts - Adult Development
Ashford University
Master of Science - Human Services
Webster University
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