Anthony Gray
Silver Spring
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Fort Totten Dispatcher II
Aggregate Industrie, Totten
09.2022 - Current
- Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas
- Personally promote the Core value of Zero Accidents & Incidents to all operations
- Actively engage with customers, haulers and weigh masters to reinforce safe behaviors ∙
- Actively participate and assist with annual Transportation Safety Initiatives for haulers
- Demonstrate a dynamic personality
- Display a positive a problem solving attitude
- Identify substitute products, operating hour adjustments, and service opportunities across site portfolio
- Maintain frequent communication with plant and sales team
- Coordinate directly with customers and contracted haulers; Choose best haul solution for each order
- Maintain productive and professional relationships with haulers
- Utilize, maintain and update hauler directory
- Attract new haulers to ensure division has access to the adequate number of trucks
- Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution
- Identify optimization and backhaul opportunities
- Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction
- Document and record all customer/hauler complaints in the system
- Forecast future haul needs (i.e
- Next 2 weeks)
- Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution
- Ask for additional business from customers and provide leads to sales for potential new opportunities
- Enter complete/accurate customer order details into information systems
- Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
- Communicate with Sales, Operations, and contracted haul companies
- Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
- Track various scale information and producing reports to provide metrics, identify areas of improvement and trends
- Perform scale house (weigh master) duties as needed
- Requires reliable personal transportation to
- Site locations on short notice
- Conduct spot inspections / audits to ensure DOT compliance to minimize risk
Batcher Plant Operator
Aggregate Industrie, Fort Totten
02.2018 - 09.2022
- Excellent and accomplished experience at operating a central mixer and dry batch
- Remarkable ability at managing all risks during the performance of duties and at making recommendations concerning safety and operational improvements
- Strong Ability to e ectively manage, coordinate, and monitor maintenance of equipment and plant activities
- Proficient in identifying, repairing, and resolving abnormal operating events that may have caused equipment failures
- Excellent ability to Inspect and monitor product quality ensuring all criteria meets plan
- Supervise all contractor maintenance activities
- Recommend measures to improve production and equipment performance
- Provides timely and accurate tickets for customers
Batcher
Aggregate Industries, Brakeman
10.2016 - 02.2018
- Strong and accomplished experience at enforcing safety procedures to ensure safety of personnel working at the plant or delivering/receiving materials
- Ability to e ectively Coordinate and execute daily plant operational activities; field management activities, such as transporting and receiving of products at the plant
- Strong ability to produce quality products that meet or exceed customer expectations
- Provides timely and accurate tickets for customers
- Strong and accomplished experience in operating loader or dozer at bins and stockpile, and performing light maintenance
- Rail
Aggregate Industries
11.2015 - 10.2016
- Participated in company inspection and MSHA inspections
- Operated the unloading pit and pug-mill plant at the
- Unloaded rail cars and performed light maintenance
- Operated manual track switches to line up for switching moves and assisting in cuts and hitches as cars are dropped
- And picked up
Education
Edgecombe Community College
Rocky Mount, North Carolina05.2012
Skills
- Strong team player
- Fast Learner
- Great Judgment skills
- Project Management Skills
- Numbers driven
- Telephone Etiquette
- Record Keeping
- Prioritizing Calls
- Dispatching Procedures
Timeline
Fort Totten Dispatcher II
Aggregate Industrie, Totten
09.2022 - Current
Batcher Plant Operator
Aggregate Industrie, Fort Totten
02.2018 - 09.2022
Batcher
Aggregate Industries, Brakeman
10.2016 - 02.2018
Aggregate Industries
11.2015 - 10.2016
Edgecombe Community College
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