Anthony Gross
Baltimore
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Supervisor/Dispatcher
Tlc Transport
Baltimore
02.2020 - Current
- Managed communication between drivers and clients for scheduling and updates.
- Trained new dispatch staff on procedures and systems used in operations.
- Resolved driver and customer inquiries to enhance service quality continuously.
- Collaborated with management to develop strategies for operational efficiency improvements.
- Resolved customer inquiries promptly and professionally.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Coordinated the scheduling of employees for daily operations.
- Responded quickly to emergency situations by dispatching appropriate resources.
Transit Bus Operator
First Transit
Baltimore
09.2016 - 11.2020
- Operated transit buses safely along designated routes for passenger transport.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Assisted passengers with boarding, alighting, and securing belongings.
- Followed traffic laws and regulations to promote safe driving practices.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Managed time effectively by arriving at stops on schedule according to route times.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Followed emergency procedures in case of accidents or other dangerous situations.
Education
Renaissance Academy
Baltimore, MDSkills
- GPS tracking analysis
- Customer relationship management
- Vehicular safety standards
- Inspection protocols
- Emergency response
- Staff training
- Problem solving
- Attention to detail
- Time management
- Strong leadership
- Scheduling expertise
- Effective decision making
- Monitoring field personnel
- Prioritizing calls
- Active listening
- Decision-making
Timeline
Supervisor/Dispatcher
Tlc Transport
02.2020 - Current
Transit Bus Operator
First Transit
09.2016 - 11.2020
Renaissance Academy