Anthony Hutton
Lusby,MD
Summary
Currently attending University Maryland Global Campus to achieve an bachelor's degree in Cybersecurity Technology. Future goal is to graduate with a bachelors and receive appropriate certifications in this career field. Working experience in most components of an IT infrastructure and the ability to work under pressure and tight deadlines. Excited to learn new technologies and expand upon technical skill-set. Have strong organization, documentation, and project management skills. Also, have experience with government processes and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position with JemmCo. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Support
Spalding Consulting
08.2023 - Current
- Provides network support involving evaluation, integration, fielding, maintenance, testing, and operation of LAN, systems, and subsystems.
- Provides first level contact and provide resolutions to internal customers with various issues, including computer boot-up, printer issues, network connectivity, equipment setup/troubleshooting.
- Walks customers through problem solving process in-person or remotely via telephone/email.
- Follows up with customers, ensuring resolutions and tasking have meet expectations.
- Communicates foreseen issues to Leadership to avoid/minimize impact.
- Contributes to Internal IT Team Knowledge Base of Procedures, Troubleshooting and Resolution Steps.
- Ability to communicate with technical and non-technical individuals and teams.
- Strong written communication skills.
- Ability to handle a dynamic work environment and prioritize tasks.
- Able to work independently with little supervision.
- Handle multiple tasks and projects with various and changing levels of priority.
- Dependable, self-motivated, organized, strong verbal and written communication skills.
- Strong customer service focus and sense of urgency.
- Excellent problem solving and analytical skills for efficient troubleshooting.
- Ability to integrate and learn new skills/technologies as office environment evolves.
Computer Services Tech Intern
Calvert County Government
11.2021 - 08.2023
- Worked in office lab environment to test, debug and operate developed systems.
- Supported team needs with research and problem-solving abilities.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices, and software to set up workstations for employees.
- Managed over 10 calls daily
- Collected, update and migrated user information.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Team Member
Chick-Fil-A. California
08.2019 - 11.2021
- Contributed to team success by completing jobs quickly and accurately.
- Sought out ways to go above and beyond job requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established strong relationships with coworkers
- Have assisted over 50 employees daily
Education
Bachelor of Science - Cybersecurity Technology
UMGC
Adelphi, MD05.2025
Associate of Applied Science - Cybersecurity
College of Southern Maryland, Prince Frederick
Prince Frederick, MD05.2023
High School Diploma -
Patuxent High School
Lusby, MD06.2021
Skills
- Works professionally with others
- Office 365
- Has strong knowledge of the Imaging process
- Windows and Linux Operating Systems
- Python
- Privileged Access Management
- ServiceNow
- Group Policy
- Window server admin
- Strong organization, documentation, and project management skills
- Experience with government processes and procedures
- Help Desk Support
Certification
- CompTIA Network + (June 2023- June 2026)
- CompTIA Security + (June 2023- June 2026)
Timeline
IT Help Desk Support
Spalding Consulting
08.2023 - Current
Computer Services Tech Intern
Calvert County Government
11.2021 - 08.2023
Team Member
Chick-Fil-A. California
08.2019 - 11.2021
Bachelor of Science - Cybersecurity Technology
UMGC
Associate of Applied Science - Cybersecurity
College of Southern Maryland, Prince Frederick
High School Diploma -
Patuxent High School
Similar Profiles
Bailey KimbellBailey Kimbell
Registered Nurse at WellStar Spalding RegionalRegistered Nurse at WellStar Spalding Regional
Lindsey MoncriefLindsey Moncrief
Registered Nurse at WellStar Spalding Regional HospitalRegistered Nurse at WellStar Spalding Regional Hospital
Katelyn PittmanKatelyn Pittman
ED Technician at Wellstar Spalding Medical CenterED Technician at Wellstar Spalding Medical Center