ANTHONY JAIKARAN
GLEN BURNIE
Summary
Dynamic leader with proven expertise in team management and casino operations, honed at Maryland Live Casino. Excelled in developing employee training programs, reducing turnover, and enhancing customer satisfaction. Skilled in multitasking and problem-solving, adept at balancing staffing needs with budget constraints. Demonstrates strong leadership and excellent communication, driving operational excellence and team collaboration.
Overview
18
18
years of professional experience
Work History
Casino Pit Manager
Maryland Live Casino
04.2013 - Current
- Developed training programs for new employees, streamlining their onboarding process and reducing turnover rates.
- Oversaw employee scheduling, balancing staffing needs with budget constraints while maintaining optimal service levels.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Restaurant Manager
Classic Catering & Events
03.2007 - 03.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Princess Town Senior Secondry
Trinidad And Tobago05-1998
Skills
- Team management
- Sales and marketing
- Policy enforcement
- Employee scheduling
- Casino operations
- Strong leadership
- Table games expertise
- Game protection
- Employee relations
- Gaming regulations
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Excellent communication
- Reliability
- Multitasking Abilities
- Team leadership
- Team collaboration
- Decision-making
- Adaptability and flexibility
- Active listening
- Employee supervision
- Team building
- Self motivation
- Paperwork management
Accomplishments
Building a house for my parents.
I started as a dealer in the casino business and moved my way up to pit manager.
Languages
English
Full Professional
Timeline
Casino Pit Manager
Maryland Live Casino
04.2013 - Current
Restaurant Manager
Classic Catering & Events
03.2007 - 03.2013
High School Diploma -
Princess Town Senior Secondry
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