Anthony Leavitt
Edgewood,MD
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Costco and Dominos Pizza. Skilled in food safety management and staff leadership, I excel in driving team performance and enhancing customer satisfaction. Achieved significant improvements in sanitation standards and operational efficiency, demonstrating exceptional problem-solving abilities and teamwork.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Foods Supervisor
Costco
08.2008 - Current
- Enhanced customer satisfaction with timely and attentive service, and proactive problem solving.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Assessed staffing requirements regularly to ensure proper coverage during peak periods without compromising service quality or exceeding labor cost budgets.
- Conducted regular performance reviews of team members to identify areas for improvement and offer constructive feedback on progress made thus far.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
Assistant Manager
Dominos Pizza
10.2010 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Warehouse Manager
Schwans Fine Foods
01.2003 - 07.2008
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
Education
High School Diploma -
Joppatowne High School
Joppatowne, MD06-2000
Skills
- Food preparation
- Scheduling staff
- Sanitation procedures
- Waste reduction
- Food safety management
- Health inspections
- Customer service
- Sanitation standards
- Staff leadership
- Operations management
- Food storage
- Team development
- Quality control
- Sales leadership
- Staff motivation
- Staff supervision
- Cost controls
- Sales planning
- Performance evaluations
- Cost control
- Production records
- Promotions planning
- Regulatory compliance
- Special events planning
- Critical thinking
- Teamwork
- Teamwork and collaboration
- Problem-solving
- ServeSafe manager
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Food safety
- Decision-making
- Verbal and written communication
Certification
Food Safety
Forklift Certified
Leadership 101
Timeline
Assistant Manager
Dominos Pizza
10.2010 - 01.2015
Foods Supervisor
Costco
08.2008 - Current
Warehouse Manager
Schwans Fine Foods
01.2003 - 07.2008
High School Diploma -
Joppatowne High School
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