Antoine Martin Sr.

• Build and maintain positive professional relationships with drivers and safety to minimize turnover and maximize ongoing productivity

• Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability

• Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third-party (customer) systems

• Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions at customer locations

• Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market.

• Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports.

• Manage yard/10% inspections and ridealongs.

• Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc.

• Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met.

• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements.

• Brought in over 10 million in sales annually
• Top sales advisor in the country
• Processed and approved loans
• Floor leader
• Assisted customers in selecting vehicles, ensuring alignment with their needs and preferences.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Implemented feedback mechanisms to enhance customer satisfaction and drive repeat business.
• Increased sales by establishing rapport with customers and identifying their needs.
• Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
• Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.

• I transcribe materials dealing with letters and reports into the desired format, proofread typed copies, and correct grammar errors.
• Produce typed copies from written communication and types of similar materials as above from rough written copies.
• Maintain the filing system by typing file folders, categorizing materials according to established systems, searching files for materials as needed.
• Satisfy telephone calls dealing with Developer’s Agreements, Right of Way Information and Mylar information.
• Assign agreement numbers and individuals who will be handling the agreements. I distribute plans to all concerned parties for their review and comments.
• Prepare actual Developer’s Agreements and send them to the Developer for proper signatures and Surety. I process them through our Law Department with the final signature of the Agency Director and then to the Board of Estimates for their acceptance.
• I make sure that all information & documents are stored & filed properly

• Facilitating daily team meetings
• Opening new client accounts daily
• Processing teller/platform transactions
• In store prospecting for new potential clients
• Daily coaching sessions
• Researches and resolves inconsistencies among deed and real property records.
• Reviews and responds to inquiries regarding real property disposition.

• Facilitating weekly training sessions
• Processing spreadsheets for weekly payroll
• Assisting clients with loans and personal deposit accounts
• Interviewing potential new hire employees
• Subordinating billing requests, and processing telephone payments via phone
• Inbound and Outbound calls in regards to personal/business bank account (s)
• Receiving and implementing feedback in regard to customer complaints and recommendations.
• Conduct customer survey
• Open and close accounts
• Quality assurance/monitor calls