Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoinette Dubose

Baltimore

Summary

Results-oriented Chat Support Representative with expertise in customer inquiry resolution and technical troubleshooting. Proficient in live chat software and ticketing policies, delivering a positive customer experience. Demonstrates strong communication skills to effectively resolve inquiries and foster customer engagement, driving enhanced satisfaction.

Overview

23
23
years of professional experience

Work History

Chat Support Representative

Sprint Center
Baltimore
03.2023 - 07.2026
  • Provided prompt assistance to customers via live chat platform.
  • Resolved customer inquiries regarding events and ticketing policies effectively.
  • Maintained a positive tone while addressing customer concerns consistently.

Customer Service Manager

IKEA
Merriam
09.2003 - 03.2016
  • Led customer service team to deliver exceptional in-store experiences.
  • Created training programs for staff to improve product knowledge and service skills.
  • Coordinated inventory management processes to ensure product availability for customers.

Education

Associate of Applied Science - Criminal Justice

CCBC
Essex,MD
05-2013

Skills

  • Chat assistance
  • Live chat software
  • Customer inquiry resolution
  • Technical troubleshooting
  • Ticketing policies
  • Customer relationship management

Timeline

Chat Support Representative

Sprint Center
03.2023 - 07.2026

Customer Service Manager

IKEA
09.2003 - 03.2016

Associate of Applied Science - Criminal Justice

CCBC
Antoinette Dubose