ANTOINETTE MONROE
Baltimore
Summary
System Administrator Manager with 19+ years of extensive expertise in orchestrating IT teams and optimizing network operations. Excels in cybersecurity and strategic planning, significantly enhancing system reliability and security. Passionate about fostering a collaborative environment and driving technological advancements to elevate user experience and team productivity.
Overview
19
19
years of professional experience
Work History
System Administrator Manager
Naval Medical Readiness Logistics Command
Ft. Detrick
07.2023 - 03.2025
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Reviewed and approved requests submitted by subordinates.
- Collaborated with Chief to develop and implement departmental policies and procedures.
- Represented Chief at internal and external meetings as required.
- Supervised staff in day-to-day operations of the division.
- Recruited, interviewed and selected employees to fill vacant roles.
- Installed security software to protect networks.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Maintained user accounts and security settings on the LMS platform.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
Master Chemical Engineer
W.R. Grace & Co.
Baltimore
11.2022 - 06.2023
Senior System Engineer LL
Orion Consortium - Microsoft Technology Center
Reston
05.2019 - 11.2022
- Built, patched, tested, and deployed complex systems and platforms for 50+ clients, meeting their specific needs and specifications.
- Led the planning and implementation of infrastructure changes for 20+ projects, enhancing performance by 30%
- Performed complex storage and server data backup, data migration, and disaster recovery operations for 100+ servers, ensuring data integrity and availability.
- Conducted software and operating system upgrades for 200+ systems, tracking system licensing and reducing software compliance issues by 40%
- Provided technical support to 500+ users, troubleshooting network or platform performance issues and reducing downtime by 25%
- Offered technical guidance to a team of 10 IS Engineers and IS Administrators, enhancing team productivity by 20%
- Led the configuration and maintenance of office and production software for 300+ workstations, ensuring optimal system performance and security.
- Debugged and diagnosed platform or service outages for individual tenants on Azure or Office365 services, reducing service outage incidents by 15%
- Lead 25 IT experts, improving productivity and ensuring system reliability.
- Boosted network security by 80% through strategic advisement on operations.
- Streamlined IT processes, achieving significant improvements in efficiency.
- Ensured compliance with security standards in handling classified materials.
- Mentored team, fostering collaboration and enhancing overall productivity.
- Install, configure, and maintain operating systems (Windows, Linux, macOS, etc.) and related software.
- Troubleshoot and resolve technical issues, both hardware and software related.
- Develop and maintain system documentation, including procedures and policies.
- Provide technical support to end-users, addressing their issues and questions.
- Train users on new technologies and systems.
- Install, configure, and maintain network infrastructure, including routers, switches, firewalls, and VPNs.
- Monitor for security breaches and vulnerabilities.
- Manage user access controls and permissions.
- Manage and maintain cloud infrastructure, including virtual machines, storage, and other services.
Cloud Support, System & Process Engineer LLL
Orion Consortium - AT&T
Baltimore
05.2016 - 05.2019
- Authored comprehensive policies and procedures for PCI management, improving the documentation of graphic processes and enhancing productivity by 20%
- As a Tier 2 System Admin, identified and responded to computer network security incidents, reducing security breaches by 30% through investigation and correlation of indicators of compromise.
- Provided support to internal and external customers for computer hardware, software, network, system/application access, and telecommunications systems, improving customer satisfaction by 25%
- Designed and developed new systems, applications, and solutions for external customer's enterprise-wide cyber systems and networks, increasing system efficiency by 15%
- Conducted functional analysis, timeline analysis, detail trade studies, requirements allocation, and interface definition studies, translating customer requirements into hardware and software specifications, and improving project delivery time by 20%
- Supported the development, implementation, and maintenance of test processes and diagnostic programs, reducing system errors by 30%
- Ensured the logical and systematic conversion of product requirements into total systems solutions, acknowledging technical, schedule, and cost constraints, resulting in a 25% improvement in project efficiency.
- Administered Unix Systems (Linux, Solaris), including user accounts, server subsystem configuration, network management, software installation, backups, configuration management, and general system maintenance, improving system stability by 20%
- Leveraged fundamental networking and distributed computing environment concepts to write simple shell scripts, reducing manual tasks by 15%.
Hardware Technician II
Orion Consortium - AT&T
Annapolis Junction
05.2010 - 05.2016
- Repaired and maintained 100+ computers and servers, ensuring optimal performance.
- Provided Tier 2 and 3 on-site and remote support for 200+ computer workstations, servers, printers, peripherals, and teleconferencing equipment, reducing downtime by 30%
- Installed and configured 150+ computer workstations, enhancing productivity by 20%
- Maintained government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables & telephone systems, improving communication efficiency by 25%
- Trained 50+ site personnel in the proper use of hardware, reducing user-related issues by 15%
- Prepared engineering plans and site installation Technical Design packages for 20+ projects, improving project delivery by 10%
- Prepared drawings documenting configuration changes at each site, reducing errors in configuration by 20%
- Researched, designed, developed, and tested computer systems and components such as processors, circuit boards, memory devices, networks, and routers for 30+ systems, improving system performance by 15%
System Admin LLL / Help Desk Technician
Orion Consortium - AT&T
Annapolis Junction
05.2006 - 05.2010
- Built, patched, tested, and deployed complex systems and platforms for 50+ clients, meeting their specific needs and specifications.
- Led the planning and implementation of infrastructure changes for 20 projects, enhancing performance by 30%
- Performed complex storage and server data backup, data migration, and disaster recovery operations for 100+ servers, ensuring data integrity and availability.
- Conducted software and operating system upgrades for 200+ systems, tracking system licensing and reducing software compliance issues by 40%
- Provided technical support to 500+ users, troubleshooting network or platform performance issues and reducing downtime by 25%
- Offered technical guidance to a team of 10 IS Engineers and IS Administrators, enhancing team productivity by 20%
- Led the configuration and maintenance of office and production software for 300+ workstations, ensuring optimal system performance and security.
- Debugged and diagnosed platform or service outages for individual tenants on Azure or Office365 services, reducing service outage incidents by 15%
Education
BACHELOR OF SCIENCE - ACCOUNTING
University of Baltimore
Baltimore, MD01.2006
HIGH SCHOOL DIPLOMA -
Walbrook High School
Baltimore, MD01.2002
Skills
- Leadership
- Cybersecurity
- System Administration
- Risk Management
- Strategic Planning
- Team Management
- Problem solving
- Technical Support
- Network Security
- Azure
- Office 365
- Linux
- Unix
- Cloud Computing
- System configuration
- Network administration
- Disaster recovery
- Cloud infrastructure
- Technical support
- Security management
- User access management
- Project management
- Team leadership
- Troubleshooting
- Customer service
- Training facilitation
- Multitasking Abilities
- Organizational skills
- Train users
- Virtual machine operation
- Help desk software
- Team building
- Software change management
- Firewall management
- Active listening
- Technical documentation
- SOP writing
- Incident management
- Attention to detail
- Hardware troubleshooting
- Network security
- System upgrades
- Infrastructure upgrades
- Data migration
- Risk assessment
- End-user training
- Excellent communication
- Documentation management
- Deadline adherence
- Performance monitoring
- Root-cause analysis
- Policy implementation
- Performance management
- Data Entry Management
- Report preparation
- MS office suite
- Cost reduction strategies
- Tactical operations
- Office management
- Work delegation
Awards Recognition
- Employee of the Year 2019
- Employee of the Year 2022
- Employee of the Year 2024
- Employee of the Month 2017
- Employee of the Month 2021
- Employee of the Quarter 2023
- Above and Beyond Customer Service Awards 2024
- Employee Choice Award 2023
- Team work makes the dream work award 2024
Timeline
System Administrator Manager
Naval Medical Readiness Logistics Command
07.2023 - 03.2025
Master Chemical Engineer
W.R. Grace & Co.
11.2022 - 06.2023
Senior System Engineer LL
Orion Consortium - Microsoft Technology Center
05.2019 - 11.2022
Cloud Support, System & Process Engineer LLL
Orion Consortium - AT&T
05.2016 - 05.2019
Hardware Technician II
Orion Consortium - AT&T
05.2010 - 05.2016
System Admin LLL / Help Desk Technician
Orion Consortium - AT&T
05.2006 - 05.2010
BACHELOR OF SCIENCE - ACCOUNTING
University of Baltimore
HIGH SCHOOL DIPLOMA -
Walbrook High School