Antoinette Schroll
Conowingo
Summary
Seasoned Senior Relationship Banker with substantial experience in driving customer satisfaction and building long-term relationships. Strengths include strategic planning, financial advisory, and risk management. Successfully improved client retention rates and maximized profitability in previous positions through personalized service and deep understanding of banking products. Capable of leveraging negotiation skills to achieve win-win outcomes for clients and organization.
Seasoned Senior Relationship Banker known for productive and efficient task completion. Specialize in customer relationship management, financial advising, and risk assessment. Excel at communication, problem-solving, and adaptability to meet client needs and achieve banking goals.
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Motivated professional enthusiastic about cultivating strong customer and community relationships. Sales expert familiar with bank regulations and best practices.
Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.
Talented professional highly effective at sourcing, negotiating and buying goods, materials and services to meet company's operational requirements. Resourceful professional targeting alternate sources for goods and materials. Excellent attention to detail to manage processes and timelines and accomplish tasks.
Overview
32
32
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Senior Relationship Banker
First National Bank Of Pennsylvania
Rising Sun
11.2025 - Current
- Cultivated strong client relationships through personalized banking solutions.
- Managed daily operations of customer accounts and transactions.
- Assisted clients with loan applications and mortgage options.
- Educated customers on financial products and services available.
- Coordinated with team members to enhance customer service experiences.
- Analyzed client needs to recommend suitable banking solutions.
- Resolved customer inquiries and issues promptly and effectively.
- Mentored junior staff on best practices in relationship banking.
- Reviewed customer feedback data and identified areas of improvement in service delivery.
- Researched and responded to customer inquiries regarding banking products and services.
- Maintained up-to-date knowledge of regulations related to banking operations.
- Advised customers on ways they could reduce costs associated with their banking activities.
- Developed and implemented strategies to increase customer base, grow deposits and cross-sell products.
- Evaluated customer requests for overdrafts or line-of-credit increases.
- Performed daily account maintenance activities for a portfolio of high net worth clients.
- Assisted with the development of marketing materials for various banking products and services.
- Conducted financial reviews with clients to identify their current and future needs.
- Negotiated terms of loans with borrowers based on risk assessment criteria.
- Monitored client accounts for suspicious activity or fraudulent transactions.
- Provided advice on financial services, such as investments and insurance, to existing customers.
- Trained junior bankers on relationship management techniques and best practices.
- Prepared regular reports detailing performance metrics against established targets.
- Coordinated with other departments to ensure timely processing of customer transactions.
- Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
- Collaborated with internal teams on projects aimed at improving customer experience.
- Attended industry events to promote the bank's services and build relationships with potential partners and clients.
- Ensured that all documents were accurately completed prior to submitting them for processing.
- Established new accounts for corporate and retail customers in compliance with bank policies and procedures.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Advised customers on bank products, services and financial planning options.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Modified, opened and closed customer accounts.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Suggested tactics to improve banking functions and products.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Participated in training and mentoring of new associates, assisting with onboarding .
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
- Monitored financial market trends to provide timely and relevant financial advice to clients.
- Leveraged banking technology platforms to streamline operations and enhance the client experience.
- Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Negotiated terms and conditions for loans and credit facilities to meet client needs and bank objectives.
- Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
- Developed and maintained a portfolio of high-value clients, achieving high levels of client satisfaction and retention.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Assisted clients with estate planning and wealth management services, ensuring financial security.
- Identified and pursued new business opportunities through targeted outreach and networking.
- Built positive and productive customer connections to drive consistent sales.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Analyzed customer requirements and recommended efficient investment products.
- Discussed client financial options to keep customers informed regarding transactions.
- Completed sales order tickets and processed client-requested transactions.
- Made bids and offers to buy or sell securities.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Discussed ideas and strategies to improve operational efficiency, adding value, and aiding business performance for continuous improvement.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
- Applied strict company and regulatory standards when producing contracts and documentation.
- Acted as buyer or seller representative when arranging sales.
Lead Teller
Suneast federal credit union
Nottingham
07.2024 - 10.2025
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained and mentored new tellers in customer service and transaction procedures.
- Managed cash handling procedures to maintain accuracy and security standards.
- Assisted members with account inquiries, transactions, and problem resolution.
- Coordinated scheduling and workflow to optimize teller resources effectively.
- Implemented process improvements to enhance service efficiency at the branch.
- Conducted regular audits of cash drawers to ensure proper balancing and accountability.
- Promoted credit union products and services to enhance member engagement opportunities.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Audited teller transactions for accuracy prior to submission for processing.
- Tracked inventory levels of supplies necessary for daily operations.
- Collaborated with external vendors to ensure proper maintenance of ATMs and other banking equipment.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Conducted regular audits of operational processes to identify areas for improvement.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Kept teller window areas clean, organized, and fully stocked.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Performed currency transaction reports for foreign currency.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Handled daily team scheduling and properly staffed shifts.
- Welcomed customers and offered pleasant service during entire transaction.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Completed monthly audits and managed overdraft reports.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
- Participated in community outreach initiatives aimed at increasing brand awareness.
- Created monthly reports summarizing key performance indicators for management review.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
- Conducted performance evaluations for teller staff, offering constructive feedback and setting goals.
- Compiled and reported daily statistics on teller transactions and discrepancies.
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
- Enhanced team cohesion and morale through effective leadership and motivational strategies.
- Assisted in the development and implementation of new teller training programs.
- Identified process improvements to increase efficiency and accuracy of transactions.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
- Facilitated communication between teller line and bank management on operational issues.
- Monitored and maintained security procedures to protect both staff and customers.
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
- Transmitted orders to supply cash to meet daily needs.
- Prepared official checks for customer and internal bank needs.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Performed special services for customers, ordering bank cards and checks.
- Verified amounts and integrity of every check or funds transfer.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Resolved problems or discrepancies concerning customers' accounts.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Master Barber
Plainfield Barbershop
Dundalk
04.1994 - 06.2024
- Provided expert haircuts and grooming services to a diverse clientele.
- Maintained cleanliness and hygiene standards throughout the barbershop environment.
- Mentored junior barbers in techniques and customer service best practices.
- Managed appointment schedules to optimize client flow and satisfaction.
- Recommended hair care products tailored to individual customer needs.
- Conducted consultations to understand client preferences and style choices.
- Utilized advanced barbering tools for precision cutting and styling.
- Developed strong relationships with clients to encourage repeat business.
- Developed relationships with clients to ensure repeat business opportunities.
- Resolved customer complaints promptly in a courteous manner.
- Monitored inventory levels of supplies needed for barber shop operations.
- Educated customers on the best products for their particular hair type and needs.
- Stayed up-to-date on current trends in men's hair fashion.
- Attended educational workshops hosted by vendors or manufacturers of professional barbering products.
- Kept records of customer visits including treatments performed, products used, payment received.
- Maintained the cleanliness of work areas and sanitized all equipment before use.
- Provided hair cutting, shaving, and styling services to male customers according to their individual preferences.
- Provided scalp treatments such as massages and deep cleansing facials.
- Discussed style options and cut lengths with clients.
- Increased business profits by optimizing processes, improving team performance, and increasing customer satisfaction.
- Determined appropriate budget levels to manage significant amounts per year in overhead costs, labor expenses, supplies, and other necessary expenditures while maintaining profitability objectives.
- Shaved customers using standard and straight razors or clippers.
- Clipped and sheared hair into diverse cuts and fades for customers.
- Utilized diverse knowledge to style hair as requested.
- Updated appointment calendar and set shift schedules.
- Maximized profits and sustained operations through implementation of new sales strategies and marketing promotions.
- Followed safety procedures when working with sharp tools or chemicals.
- Performed beard trims and shaves with hot towels and lathers.
- Participated in promotional activities within the community to increase brand awareness.
- Offered advice to customers on hairstyles that would suit them best.
- Managed cash register transactions accurately and efficiently during busy periods.
- Scheduled appointments for customers over the phone or online booking systems.
- Maintained business compliance with government regulations covering industry and licenses.
- Demonstrated expertise in using a variety of barbering tools such as clippers, scissors, straight razors, and combs.
- Assisted other team members in achieving daily goals.
- Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
Education
Master Barber
Avara Barber School
Dundalk, MD 07.1993 - 04.1994
Patapsco High School
Dundalk, MarylandSkills
- Client relationship management
- Loan processing
- Financial product knowledge
- Risk assessment
- Account maintenance
- Sales strategy development
- Customer service excellence
- Regulatory compliance
- Performance reporting
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Mentoring and training
- Time management
- Cash flow analysis
- Investment advisory
- Portfolio management
- Loan origination
- Credit risk assessment
- Cross-selling techniques
- Cash handling
- Community relations
- Recordkeeping requirements
- Employee motivation
- Loans
- Credit assessment
- Customer financing
- Account closings
- Customer Service-oriented
- Relationship building and management
- Sales expertise
- Loss prevention
- Project management
- Cross-selling products
- Creative thinking
- Cash flow management
- Teller background
- Money handling
- Financial services
- Debt restructuring
- Account audits
- Banking
- Teller support
- Teamwork
- Coaching and mentoring
Certification
I have a NMLS#. I have CRIF Loan training.
Timeline
Senior Relationship Banker
First National Bank Of Pennsylvania
11.2025 - Current
Lead Teller
Suneast federal credit union
07.2024 - 10.2025
Master Barber
Plainfield Barbershop
04.1994 - 06.2024
Master Barber
Avara Barber School
07.1993 - 04.1994
Patapsco High School