Results-driven VP of Operations with proven expertise in streamlining processes, enhancing efficiency, and leading cross-functional teams. Adept at developing KPIs that drive continuous improvement and organizational success.
Overview
30
30
years of professional experience
Work History
VP of Operations
Fleet Auto Parts Dba: Safety 1st Lighting & Automotive
Baltimore, MD
03.2017 - Current
Led cross-functional teams to implement strategic initiatives aligned with company objectives.
Developed and monitored KPIs to assess performance and drive continuous improvement efforts.
Developed and monitored Key Performance Indicators (KPIs) to assess performance and drive continuous improvement efforts.
Managed large-scale projects, ensuring timely completion within budget constraints.
Managed purchasing, sales, marketing and customer account operations efficiently.
Collaborated with vendors to negotiate contracts, optimizing cost management and supplier relationships.
Operations Manager
Vehicle Lighting Systems, Inc.
Baltimore, MD
06.2001 - 02.2017
Led cross-functional teams to improve quality control standards across all product lines.
Streamlined production processes to enhance operational efficiency and reduce lead times.
Implemented inventory management systems to optimize stock levels and minimize waste.
Developed training programs for staff, enhancing skill sets and overall team performance.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
President/CEO
AFM Process Agency
Baltimore, MD
05.1996 - 04.2001
Delivered legal documents to individuals and businesses, ensuring compliance with legal procedures.
Maintained accurate records of service attempts and outcomes for case documentation.
Collaborated with law enforcement to ensure safe execution of court orders and summonses.
Trained junior process servers on service protocols and efficient route planning.
Analyzed service data to identify trends and improve overall performance metrics.
Resolved conflicts during service encounters, maintaining professionalism under pressure.
Provided proof of service in the form of an affidavit.
Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
Served as a reliable source of knowledge for clients regarding rules and regulations governing process serving activities within the jurisdictional area.
Enhanced organizational efficiency by updating internal databases with accurate information on completed services.
Developed strong rapport with courthouse staff and local authorities, facilitating efficient coordination for legal requirements fulfillment.
Utilized advanced technology tools for tracking cases, streamlining information management, and enhancing job performance capabilities.
Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
Education
2 Years Completed - Criminal Justice
Community College of Baltimore County
Essex, MD
05-1990
High School Diploma -
Parkville High School
Parkville
04-1982
Skills
Organizational development
Team building and motivation
Machinery and pneumatics
Compressed air systems
Compressed air systems
Compressed air tools
Compressed air tools
Problem-solving abilities
Critical thinking
Pneumatic systems
Operational efficiency
Timeline
VP of Operations
Fleet Auto Parts Dba: Safety 1st Lighting & Automotive