Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antonella Volpe

La Plata

Summary

Accomplished communication supervisor with extensive experience leading training initiatives and enhancing skill development. Ready to leverage expertise for impactful training solutions.

Public Safety Communication Supervisor with a proven track record in enhancing team productivity through effective communication training and mentoring.

Professional specializing in communication strategy development and implementation. Committed to enhancing professional growth and team capabilities.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Public Safety Communication Supervisor - Training

Charles County Government
La Plata, MD
07.2012 - Current
  • Led development and implementation of communication strategies to enhance training opportunities and experiences.
  • Developed training programs for staff on effective communication practices and tools.
  • Mentored junior staff, promoting professional growth and enhancing team capabilities in communications efforts.
  • Measured communication effectiveness through data analysis tools, providing insights for continual improvement initiatives.
  • Enhanced team productivity by implementing efficient communication strategies and workflows.

Police Communication Supervisor - Training

Charles County Sheriffs Office
La Plata, MD
06.1981 - 03.2011
  • Developed and implemented communication strategies to enhance community engagement initiatives.
  • Led training sessions for staff on effective communication practices and protocols.
  • Managed internal communications, fostering collaboration between departments to improve workflow efficiency.
  • Championed employee recognition program that boosted morale resulting in higher retention rates.

Education

Associate of Science - General Studies And Elementary Education

College of Southern Maryland
La Plata, MD
12-2002

Skills

  • Project management for software implementation
  • Skill enhancement opportunities
  • Collaborative problem-solving

Certification

  • Emergency Number Professional (ENP), NENA - June 2017 - current.
  • Center Manager Certification Program (CMCP), NENA - October 2017 - current
  • Emergency Medical Dispatcher QA/QI - IAED - September 2012 - current
  • Emergency Fire Dispatcher QA/QI - IAED - September 2012
  • Emergency Police Dispatcher QA/QI - IAED - September 2012
  • Communications Training Officer Instructor - APCO 2007
  • Emergency Telecommunicator Instructor - IAED January 2013
  • Emergency Medical Technician MIEMSS June 2023
  • Assisting Individuals in Crisis & Group Crisis Intervention ICISF June 2024
  • ICS-005, ICS-100, ICS-144, ICS-200, ICS-2401, ICS-241, ICS-242, ICS-300, ICS-400, ICS-700, ICS-800 - FEMA, 2012-2020

Timeline

Public Safety Communication Supervisor - Training

Charles County Government
07.2012 - Current

Police Communication Supervisor - Training

Charles County Sheriffs Office
06.1981 - 03.2011

Associate of Science - General Studies And Elementary Education

College of Southern Maryland
Antonella Volpe