Antonio Fant

• Oversee problem management systems to identify, track, and resolve issues efficiently.
• Assess and implement new strategies to boost customer satisfaction, collaborating with experts to develop cohesive action plans.
• Communicate technical issues to customers via intranet bulletins, offering guidance on necessary actions.
• Create and deliver reports and presentations to management, detailing operational status, maintenance impacts, and performance metrics.
• Analyze data to provide expert recommendations and insights for continuous improvement.
• Facilitate meetings with teams to address service-related challenges and drive problem resolution.
• Identify and implement service enhancements to meet evolving customer needs.
• Design user manuals and documentation based on specific customer requirements.
• Work with program offices to gather IT requirements and adapt to new business goals.
• Deliver proactive and customer-focused support to USCIS end users, ensuring timely resolution of service requests.
• Coordinate with field representatives to improve communication and service delivery across locations.
• Monitor system performance and manage ticketing systems to ensure effective issue resolution and documentation.
• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed

• Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.

• Protect data, software, and hardware by coordinating, planning and implementing network security measures.

• Implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.

• Research hardware and software technologies to decide if they offer improvements.

• Oversee new system installation and setup, and customize them for USCIS needs.

• Investigate security breaches and other cyber security incidents.

• Perform disaster recovery operations and data backups when required.

• Designing, configuring and testing networking software, computer hardware, and operating system software.

• Coordinate computer network access and use.

• Install hardware and software and make upgrades and repairs as needed.

• Procuring network equipment.

• Lead USCIS to align with the DHS Office of Immigration Statistics Immigration Domain Executive Steering Committee per the Secretary of Homeland Security Memorandum “Improving Immigration Data Analysis & Reporting"
  
• Support the Department’s initiative to standardize reference data for micro-services which will support USCIS systems to improve the accuracy of reporting within USCIS, ensuring data quality, consistency, and interoperability
  
• Establish the USCIS Data Quality Advisory board to mirror the DHS Immigration Data Integration Initiative Executive Steering Committee led by the DHS Office of Immigration Statistics
  
• Facilitate monthly Data Quality Advisory board meetings held with DHS and USCIS executives to vote on top down data decisions
  
• Serve as liaison between USCIS and DHS communication related to departmental data standardization
  
• Collaborate with Data Architects, providing Business requirements for development of new electronic systems and for the operational and maintenance of existing systems
  
• Collaborate with the DHS Office of Chief Information Officer, Enterprise Data Management Office initiatives, policy, and directives for data management and quality
  
• Conduct data analysis across existing standard data tables and legacy systems, working independently and in working group sessions
  
• Collaborated with DHS Data Steward Tactical Working Group to resolve gaps in standards reference
  

• I improved SharePoint management while facilitating permissions, and user access
  
• As a Project manager I defined objectives and deliverables that support business goals in collaboration with senior management and stakeholders
  
• Using Microsoft Project 2010, I planned, maintained Scheduled Management, and tracked project timelines and milestones
  
• I Improved the process to determine, monitor and review project schedules, resource allocation and cross project dependences by encouraging the use of Project Management Software (MS Project)
  
• I developed reporting documentation to support project scheduling work and I proactively identified and recommend process improvements, methodologies, and tools to support project completion
  

• In support of operations, I led team of four through implementation of operational improvements to achieve Senior Management goals

• Managed team of five to compile daily reports to the Department of Homeland Security Chief of Staff

• While managing a team of 4, I Successfully developed and implemented a comprehensive and secure centralized filing system, meeting staff and user requirements for the Office of Executive Secretariat

• Successfully Developed and established a secure framework for existing methods for efficient handling, protecting and disposing of official office records and information commensurate to US Title 18 requirements

• Improved the implemented system of handling correspondence tasks

• Prepared and provided briefings to Senior Management that were used in Director briefings

• Developed my Company’s strategy to ensure goals, the business plan and business model where met

• I Led and oversaw the implementation of the company’s plans in accordance with its strategy

• I managed oversight of all RDSS Pro’s activities, the day-to-day operations, and assured a smoothly functioning and efficient company with 31 employees

• Planned and delivered customer support services, including installation, configuration, troubleshooting, customer assistance, and training for over 1000 clients through the life of my business

• Successfully trained employees on how to remotely troubleshoot customer needs and manage computers and computer networks

• Deployed Nessus Comprehensive Security & Compliance Auditing tools to detect and patch vulnerabilities

• Efficiently configure IOPS to record and store 24/7 video feeds for security

• Implemented and managed Windows server 2008 R2, using absolute administrator

• Managed Active Directory Users and computers for my company server

• Configured group and user permissions in windows server environment

• Maintained server system health within Windows and Linux Systems for small Businesses

• Led team of 10 through implementation and development of transfer credit rules for automatic transcript evaluations of applicant transcripts

• • Managed project estimating resources needed to achieve project goals and objectives using Microsoft Project 2010
• • Project Schedule Management
• Developed baseline schedules
• Published monthly updates to the schedule
• Created templates for schedules
• • Provided expertise in connectivity of LAN/WAN networks including Printers and Thin clients.
• • Served in operational capacity to securely transmit and store data and application submission to the university
• • Gained experience with enterprise Oracle CRM system, working with rule generation and automation for end users and self-service customers
• • Assisted in configuration of iPads, iMacs, MacBook Pros, Windows desktops, iPhones and blackberries
• • Managed office website as webmaster to ensure user friendly navigation to information about the university and the admissions processes.
• • Performed configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on Terminal/Citrix servers, printer servers, Office 365, Mac’s, workstation and network connectivity issues, and Exchange Server