ANTONIO L. BLAKE-STREATER JR
Gaithersburg
Summary
Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Well-versed in retail marketing processes and utilizes superior problem-solving skills. Organizes and manages data quickly to respond to customer inquiries.
Overview
9
9
years of professional experience
Work History
Sales Associate
5 Below
02.2024 - Current
- Drove sales growth by providing exceptional customer service and building rapport with clients.
- Managed inventory and ensured product availability through regular stock assessments.
- Trained and mentored new associates on sales techniques and store policies.
- Implemented effective merchandising strategies to enhance product visibility and drive sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to achieve daily sales targets and improve overall performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
CUSTOMER SERVICE REPRESENTATIVE
Safeway
11.2020 - 11.2023
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies.
- Completed sales payments, refunds and exchanges and issued store credit.
- Communicated new and relevant information to customers and followed up on promises.
- Utilized computer systems to research and record account information.
- Used upselling and cross-selling techniques to provide solutions to customer issues.
- Engaged members in conversation to offer products and services to meet needs and goals.
- Trained new staff on company policies and best practices for customer interaction and support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
SALES ASSOCIATE
Walmart
11.2019 - 06.2020
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Supported company mission and values through honesty, integrity and high-quality performance.
- Processed customer orders and checked carts for additional merchandise.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs.
- Assessed needs and recommended products aligned with customer budget and preferences.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
SECURITY ESCORT
Department of Employment Services
06.2018 - 12.2018
- Processed access control requests, oversaw site visits and reviewed documentation according to security requirements.
- Handled all the administrative and financial needs of each tour, including selling tickets and documenting attendance.
- Transported visitors to tour site locations, maintaining flawless safety record.
- Followed established guidelines and procedures.
- Participated in seminars and additional training to expand knowledge and skills.
CAMP COUNSELOR
Therapeutic Recreation Services
06.2016 - 09.2017
- Responsible for planning, leading, participating and implementing core and non-core programs
- Managed transitions to and from scheduled events to ensure timely arrival of entire group, coordinated and facilitated daily schedule of activities
- Provided skill achievement and general safety for children in group activities and group settings, monitored meals, dietary restrictions and allergies to ensure proper portion were distributed to each child
- Delegated chores to maintain the cleanliness of facilities
- Reported any notable concerns or incidents to Senior Camp Managers.
Education
High School Diploma -
Luke C. Moore Academy
Washington, DC07.2020
Skills
- Sales closing
- Team development
- Customer service
- Multi-line telephone operations
- Retail marketing
- Data entry
- Member account management
- Problem resolution
- Workflow management
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
5 Below
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Safeway
11.2020 - 11.2023
SALES ASSOCIATE
Walmart
11.2019 - 06.2020
SECURITY ESCORT
Department of Employment Services
06.2018 - 12.2018
CAMP COUNSELOR
Therapeutic Recreation Services
06.2016 - 09.2017
High School Diploma -
Luke C. Moore Academy