Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTONIO L. BLAKE-STREATER JR

Gaithersburg

Summary

Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Well-versed in retail marketing processes and utilizes superior problem-solving skills. Organizes and manages data quickly to respond to customer inquiries.

Overview

9
9
years of professional experience

Work History

Sales Associate

5 Below
02.2024 - Current
  • Drove sales growth by providing exceptional customer service and building rapport with clients.
  • Managed inventory and ensured product availability through regular stock assessments.
  • Trained and mentored new associates on sales techniques and store policies.
  • Implemented effective merchandising strategies to enhance product visibility and drive sales.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to achieve daily sales targets and improve overall performance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

CUSTOMER SERVICE REPRESENTATIVE

Safeway
11.2020 - 11.2023
  • Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies.
  • Completed sales payments, refunds and exchanges and issued store credit.
  • Communicated new and relevant information to customers and followed up on promises.
  • Utilized computer systems to research and record account information.
  • Used upselling and cross-selling techniques to provide solutions to customer issues.
  • Engaged members in conversation to offer products and services to meet needs and goals.
  • Trained new staff on company policies and best practices for customer interaction and support.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

SALES ASSOCIATE

Walmart
11.2019 - 06.2020
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase.
  • Supported company mission and values through honesty, integrity and high-quality performance.
  • Processed customer orders and checked carts for additional merchandise.
  • Welcomed guests and offered quick assistance to handle diverse needs.
  • Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs.
  • Assessed needs and recommended products aligned with customer budget and preferences.
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift.

SECURITY ESCORT

Department of Employment Services
06.2018 - 12.2018
  • Processed access control requests, oversaw site visits and reviewed documentation according to security requirements.
  • Handled all the administrative and financial needs of each tour, including selling tickets and documenting attendance.
  • Transported visitors to tour site locations, maintaining flawless safety record.
  • Followed established guidelines and procedures.
  • Participated in seminars and additional training to expand knowledge and skills.

CAMP COUNSELOR

Therapeutic Recreation Services
06.2016 - 09.2017
  • Responsible for planning, leading, participating and implementing core and non-core programs
  • Managed transitions to and from scheduled events to ensure timely arrival of entire group, coordinated and facilitated daily schedule of activities
  • Provided skill achievement and general safety for children in group activities and group settings, monitored meals, dietary restrictions and allergies to ensure proper portion were distributed to each child
  • Delegated chores to maintain the cleanliness of facilities
  • Reported any notable concerns or incidents to Senior Camp Managers.

Education

High School Diploma -

Luke C. Moore Academy
Washington, DC
07.2020

Skills

  • Sales closing
  • Team development
  • Customer service
  • Multi-line telephone operations
  • Retail marketing
  • Data entry
  • Member account management
  • Problem resolution
  • Workflow management
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

5 Below
02.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Safeway
11.2020 - 11.2023

SALES ASSOCIATE

Walmart
11.2019 - 06.2020

SECURITY ESCORT

Department of Employment Services
06.2018 - 12.2018

CAMP COUNSELOR

Therapeutic Recreation Services
06.2016 - 09.2017

High School Diploma -

Luke C. Moore Academy
ANTONIO L. BLAKE-STREATER JR