Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Antonio Salazar

Laurel

Summary

Dynamic customer service professional with a proven track record at CVS Pharmacy, recognized for exceptional complaint resolution and team collaboration. Skilled in incident response and clear communication, I consistently exceed customer expectations, enhancing satisfaction through innovative solutions and professionalism. Committed to fostering a positive environment and driving team success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

5
5
years of professional experience

Work History

Cashier

Harris Teeter
Laurel
06.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Customer Service Representative

CVS Pharmacy
Laurel
03.2020 - 11.2022
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Cyber Security

Capitol Tech University
Laurel, MD
12-2026

High School Diploma -

CMIT High
Laurel Md
07-2023

Skills

  • Incident response
  • Customer service
  • Team collaboration
  • Clear communication
  • Exchanges processing
  • Complaint resolution
  • Professionalism and courtesy

Accomplishments

  • Capitol Tech University Deans List

Timeline

Cashier

Harris Teeter
06.2023 - Current

Customer Service Representative

CVS Pharmacy
03.2020 - 11.2022

Bachelor of Science - Cyber Security

Capitol Tech University

High School Diploma -

CMIT High

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Antonio Salazar