Antonio Wakefield
Chevy Chase
Summary
A dynamic IT analyst with over 3 years of specialized experience in cybersecurity solutions and advanced technical support. Proven track record in troubleshooting complex software and systems, fortifying security protocols, and optimizing operational performance. Exceptional analytical skills and proactive problem-solving abilities drive continuous improvement and innovation ready to bring expertise and energy to a forward-thinking team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
United States Patent and Trademark Office
01.2023 - Current
- At USPTO, Antonio is a technical support specialist who ensures the seamless functioning of the organization's infrastructure
- Antonio guides users through patent application processes, providing efficient technical assistance
- By optimizing system performance and swiftly resolving issues, Antonio enhances the reliability of USPTO applications and boosts customer satisfaction
Program Assistant
District Dog
01.2021 - 01.2023
- At District Dog, Antonio excelled in providing technical support for proprietary software, ensuring smooth delivery, configuration, and troubleshooting
- He fostered collaboration with team members to enhance customer experience and service delivery
- By analyzing service pain points and addressing scheduling issues, Antonio improved efficiency and customer satisfaction
- Additionally, Antonio managed logistics and scheduling for a local daycare service, contributing to its smooth operation
Education
Cyber Security Certification -
TryHackMe
03.2025
Skills
- Debugging
- Application installations
- Remote desktop services and support
- Customer experience management
- Application support
- Asset management
- User training
- System provisioning
- Security protocols
- Customer support
- Remote diagnostics
- Remote technical assistance
- Technical troubleshooting
- Problem resolution
- Remote support
- Software debugging
Clearances
Public Trust Security Clearance
Job Title
IT Analyst
Certification
CEH
CompTIA Security+
Timeline
Technical Support Specialist
United States Patent and Trademark Office
01.2023 - Current
Program Assistant
District Dog
01.2021 - 01.2023
Cyber Security Certification -
TryHackMe
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